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Old Jun 13, 2024 | 5:48 am
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sharonk110
 
Join Date: Jun 2024
Posts: 2
Question Cancelled flight without approval

I had a flight back in Feb, flying back from Amritsar to London, Gatwick; with a stay in Dubai for 3.5 hours. The flight from ATQ to DXB, was with Emirates partner airline, Spice Jet. The flight was due to leave ATQ at 08:05, when I arrived to the airport at 04:00, and went to the check-in desk, I was told my flight was for the following day. At this point I had no comms from my booking agent (Expedia), Emirates or Spice Jet. After ongoing arguments with the airport staff and not providing me the correct information, I called up Emirates Airline directly and they informed me my ticket has been re-booked by Spice Jet, again with no reasoning provided. I was advised by the airline to avoid additional costs and stress to just come back the next day. It was only at 06:30 when I received comms that my flight had been rebooked.

Spice Jet airline are blaming Emirates as it was due to weather conditions in ATQ, the original flight was delayed and therefore resulted in me missing my flight from DXB-LGW if i got on the plane. When i got back to the UK, i contacted Emirates, they are holding Spice Jet responsible for this. Each airline is blaming one another. Do i have any rights to compensation, if so where is the best place to go to raise this?
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