EK Award Flight Errors
EK Award Flight Errors
Jul 9, 2023 | 9:19 am
#2
Join Date: Dec 2007
Programs: DL, Hilton, National
Posts: 863
Where is the error? Is it showing fare available and then when you select it, no flights? Or is it at final booking?
Generally speaking, if the website is not working, try the app. If the app is not working, try the website. But a call would also help if you are worried about grabbing a last seat.
Generally speaking, if the website is not working, try the app. If the app is not working, try the website. But a call would also help if you are worried about grabbing a last seat.
Jul 10, 2023 | 7:22 am
#3
Original Poster
Join Date: Jul 2023
Posts: 3
"Warning:
We were unable to get a price for your selected itinerary. Please try a different search or get in touch with us(the link opens in a new window) for help."
Same error from website and app, even for dates the customer care confirmed availability and can book through chat( I want to book myself to use the 20% award flight for skywards+, which they told cannot do from their end)
We were unable to get a price for your selected itinerary. Please try a different search or get in touch with us(the link opens in a new window) for help."
Same error from website and app, even for dates the customer care confirmed availability and can book through chat( I want to book myself to use the 20% award flight for skywards+, which they told cannot do from their end)
Jul 14, 2023 | 5:28 am
#4
Join Date: Jun 2023
Programs: Bonvoy Plat., Hilton Diamond, Hertz Pres. Circle, Europcar Privilege Elite VIP, LH, EK, BAEC
Posts: 35
They can book at the skywards+ rates if there's an error on the website. I did it already, also for discounted upgrades. Just phone them again and try a different agent. Also the chat sometimes is quite helpful and you don't have to stay on the line for so long.