Originally Posted by
yash1307
"Warning:
Same error from website and app, even for dates the customer care confirmed availability and can book through chat( I want to book myself to use the 20% award flight for skywards+, which they told cannot do from their end)
They can book at the skywards+ rates if there's an error on the website. I did it already, also for discounted upgrades. Just phone them again and try a different agent. Also the chat sometimes is quite helpful and you don't have to stay on the line for so long.