Upgrade priority order
Jun 4, 2023 | 7:28 am
#1
Original Poster
Join Date: Dec 2016
Programs: Emirates
Posts: 15
Upgrade priority order
Hi all,
I was recently flying with on a business special ticket as a platinum member with my partner who is a gold member (business saver ticket).
The flight was overbooked and so she and a bunch of other people got upgraded to first. Somehow, I wasn’t, despite my platinum status - I recall plat status gets priority over non-plats regardless of fare types.
Has there recently been a change in the upgrade policy?
I was recently flying with on a business special ticket as a platinum member with my partner who is a gold member (business saver ticket).
The flight was overbooked and so she and a bunch of other people got upgraded to first. Somehow, I wasn’t, despite my platinum status - I recall plat status gets priority over non-plats regardless of fare types.
Has there recently been a change in the upgrade policy?
Jun 4, 2023 | 11:14 am
#2
Join Date: Nov 2013
Posts: 5,482
The computer will show a list of who "should" get upgrades (and perhaps Special is now off that list).
But in the end, the controller will do it, and they are usually contractors, and sometimes they are rushed and go from who they have in front of them.
Also, did you order a SPML? Sometimes they will avoid upgrading those pax.
But in the end, the controller will do it, and they are usually contractors, and sometimes they are rushed and go from who they have in front of them.
Also, did you order a SPML? Sometimes they will avoid upgrading those pax.
Jun 5, 2023 | 3:11 am
#3
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,835
The computer will show a list of who "should" get upgrades (and perhaps Special is now off that list).
But in the end, the controller will do it, and they are usually contractors, and sometimes they are rushed and go from who they have in front of them.
Also, did you order a SPML? Sometimes they will avoid upgrading those pax.
But in the end, the controller will do it, and they are usually contractors, and sometimes they are rushed and go from who they have in front of them.
Also, did you order a SPML? Sometimes they will avoid upgrading those pax.