Skywards+ technical issue
Jul 9, 2022, 2:23 pm
#1
Original Poster
Join Date: Jun 2022
Posts: 3
Skywards+ technical issue
First time poster. I am trying to log into my skywards+ account and after clearing my cache, cookies, history, etc. and trying different laptops, I am unable to log into the Skywards+ section. My regular skyward account shows I have purchased skywards+ All I’ve seen for an hour is a spinning circle below the Enhance your benefits title. If I logout, the three categories show up fine. How do I get my +account to pull up (am trying to access my discount code for rewards) ?
Jul 13, 2022, 6:45 am
#3
Original Poster
Join Date: Jun 2022
Posts: 3
thanks for confirming this issue is not just me. If I could log in, it would show my link for one time 20% discount. No way of getting to it unless the spinning circle resolves.
Jul 18, 2022, 10:08 am
#5
Original Poster
Join Date: Jun 2022
Posts: 3
Nope. Spinning wheel has been there for nearly 2 weeks. I finally went through emirates chat and they offered to book my reward tickets with the 20% discount applied. I thought everything was great but apparently something was messed up as l received an email this weekend saying they needed to cancel and reissue my tickets. Fingers crossed that everything gets rebooked appropriately.
Jul 18, 2022, 10:47 am
#6
Join Date: Nov 2011
Location: Scottsdale, AZ
Programs: AA Plat, Bonvoy Plat, Amex Plat
Posts: 91
I've spoken with 5 or 6 different customer service reps about this and none of them have been able to help. And when I inquired about having someone process the booking manually with the discount, I was told that was not possible. This is super frustrating. I am very close to filing a claim with AMEX to get the $400 back since I bought something that was deceptively advertised
Sep 15, 2023, 5:04 pm
#7
Join Date: Oct 2015
Location: So Cal
Posts: 937
Curious if anyone has figured out a workaround for this issue. Last year I had the same problem and customer service had to book for me. Numerous chats and phone calls have not fixed it, as well as using different operating systems, both MAC and Windowns. Clearing history/cookies does not solve it.