Error when trying to upgrade
Jan 8, 2022, 11:11 am
#1
Original Poster
Join Date: Dec 2009
Posts: 147
Error when trying to upgrade
Starting last week when I go to manage my booking on emirates.com and select upgrade I get the following error:
An error has occurred: Sorry, we can`t display upgrade information right now. Please try again later.
Anyone else seeing this?
An error has occurred: Sorry, we can`t display upgrade information right now. Please try again later.
Anyone else seeing this?
Jan 8, 2022, 1:51 pm
#3
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,271
Jan 9, 2022, 5:59 pm
#4
Join Date: Mar 2002
Location: Sausalito, CA
Posts: 8
I was having the same problem with my multi-city itinerary. At the time of booking I had upgraded the outbound leg to F and a couple of days later wanted to change the return. Since I couldn't get an agent through the US toll-free number I tried the UAE number. After about 10 minutes I got an agent who changed my return leg. When I asked why I couldn't make the change myself, she said it was because there was an upgrade on the first leg. Not an entirely intuitive nor necessarily satisfying answer, but there you go.
Jan 20, 2022, 1:29 pm
#5
Join Date: Jul 2013
Programs: AA MM, AA EXP; OW Emerald, EK silver
Posts: 928
Also had the same problem today. When I logged in had a message on the website the waitlist I was on had cleared and I could upgrade. However was unable to do this on line. Luckily did not have to wait any length to get an agent, understand others have had problems getting through over the past few days.