EK NOT waiving fees for US flights due to Coronavirus
Feb 8, 2020, 9:28 am
#1
Original Poster
Join Date: Mar 2015
Location: FLL
Programs: AMEX Platinum, IHG Diamond and Ambassador
Posts: 28
EK NOT waiving fees for US flights due to Coronavirus
Booked F FLL-SIN and HKG-FLL for a 14 day cruise Singapore to Hong Kong.
Due to the Coronavirus situation the cruise line changed the itinerary. We now go to Japan instead and end in Tokyo
Called EK to rebook the return from HND instead and Was told they will waive the $400 change fee...but we’ll have to each pay the $4,000 fare category difference!
There’s only like 20 authorized destinations they’ll do a free change for...none in the US or UK!
What?
That sucks Emirates!
Come on Emirates this is a crisis..Be a good, caring corporation and join all the other worldwide airlines that are allowing free changes for EVERY destination from China and Hong Kong.
Due to the Coronavirus situation the cruise line changed the itinerary. We now go to Japan instead and end in Tokyo
Called EK to rebook the return from HND instead and Was told they will waive the $400 change fee...but we’ll have to each pay the $4,000 fare category difference!
There’s only like 20 authorized destinations they’ll do a free change for...none in the US or UK!
What?
That sucks Emirates!
Come on Emirates this is a crisis..Be a good, caring corporation and join all the other worldwide airlines that are allowing free changes for EVERY destination from China and Hong Kong.
Feb 8, 2020, 1:16 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,024
Feb 8, 2020, 3:40 pm
#3
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,616
You seem to be using the Corona virus as an excuse because your cruise has changed destinations. Surely you should be approaching the cruise company?
EK and most other airlines are still flying to SIN and HKG. Why should they re-accomodate you?
EK and most other airlines are still flying to SIN and HKG. Why should they re-accomodate you?
Feb 8, 2020, 4:11 pm
#4
Join Date: Dec 2007
Location: Warks.England
Programs: Thai Silver,Skywards Silver,Gulf Silver, Interconti Prority Platinum, FR Priority Q!
Posts: 697
If you had booked the whole package with the Cruise Company,instead of booking the flights separately, you wouldn't be in this mess.
My pal was due to fly from the UK via Dubai to HKG in F this weekend,
Their cruise pulled out of HKG and diverted to Manila.
Flights were changed at no cost...
SS
My pal was due to fly from the UK via Dubai to HKG in F this weekend,
Their cruise pulled out of HKG and diverted to Manila.
Flights were changed at no cost...
SS
Feb 8, 2020, 4:13 pm
#5
Join Date: Jan 2016
Location: New York
Programs: EK Platinum, AA EXP, Marriott Platinum, Hilton Diamond
Posts: 1,148
Heres a thought, instead of blaming EK why don’t you just figure your own way of getting from Tokyo to HKG? Or get the cruise line to pay for it? I don’t see how any of this is the fault of EK. Loads of people are still flying to/from HKG.
Also if you wouldn't mind saying, how much did you originally pay for your ticket that the fare difference is $4k. And I hope you know there isn't F on FLL-DXB
Also if you wouldn't mind saying, how much did you originally pay for your ticket that the fare difference is $4k. And I hope you know there isn't F on FLL-DXB
Last edited by S.R; Feb 8, 2020 at 5:38 pm
Feb 8, 2020, 7:18 pm
#6
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Heres a thought, instead of blaming EK why don’t you just figure your own way of getting from Tokyo to HKG? Or get the cruise line to pay for it? I don’t see how any of this is the fault of EK. Loads of people are still flying to/from HKG.
Also if you wouldn't mind saying, how much did you originally pay for your ticket that the fare difference is $4k. And I hope you know there isn't F on FLL-DXB
Also if you wouldn't mind saying, how much did you originally pay for your ticket that the fare difference is $4k. And I hope you know there isn't F on FLL-DXB
Feb 8, 2020, 10:16 pm
#8
Original Poster
Join Date: Mar 2015
Location: FLL
Programs: AMEX Platinum, IHG Diamond and Ambassador
Posts: 28
My point is that EK is offering completely free changes only for “select destinations” only and that’s not fair. Outside China the whole world Is affected equally.
- Reroute to select destinations free of charge for outbound travel up to 31 March. Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Singapore, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.
Yeah I’ll never go on a cruise again that I don’t book through the cruise line. Didn’t because we’re doing an EK special 2 day stop in Dubai in the way.
original tickets were 9K more or less so I’m not paying 8 grand more to change. - Cruise line is offering only $500pp towards changes.
- Yes FLL-DXB is 2-2-2 business.
Feb 9, 2020, 1:36 am
#9
Join Date: May 2013
Posts: 6,349
I wonder if there is a misunderstanding here.
For customers "travelling into and on their return journey from Hong Kong" you can get a refund or reroute to selected locations.
Those places will clearly be where EK has capacity.
Can you not get a refund?
For customers "travelling into and on their return journey from Hong Kong" you can get a refund or reroute to selected locations.
Those places will clearly be where EK has capacity.
Can you not get a refund?
Feb 9, 2020, 2:20 am
#10
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,616
My point is that EK is offering completely free changes only for “select destinations” only and that’s not fair. Outside China the whole world Is affected equally.
- Reroute to select destinations free of charge for outbound travel up to 31 March. Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Singapore, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.
Yeah I’ll never go on a cruise again that I don’t book through the cruise line. Didn’t because we’re doing an EK special 2 day stop in Dubai in the way.
original tickets were 9K more or less so I’m not paying 8 grand more to change. - Cruise line is offering only $500pp towards changes.
- Yes FLL-DXB is 2-2-2 business.
Why can't just just get a cheap flight from HND to HKG, and get your original flight back to FLL?
Feb 9, 2020, 2:23 am
#11
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Given that, as you haven't mentioned, that EK is offering a full refund for those that do not wish to travel as planned or go to one of these other locations, and that the fare difference is more than you wish to pay, then perhaps just take a refund and purchase a ticket from another airline
I cannot see how Emirates is being at all unreasonable. It is not a reasonable expectation that travel to any location on the EK network be permitted if not wanting to go to China
I cannot see how Emirates is being at all unreasonable. It is not a reasonable expectation that travel to any location on the EK network be permitted if not wanting to go to China
Feb 9, 2020, 4:05 am
#14
Join Date: Sep 2008
Posts: 7,875
Feb 9, 2020, 8:05 am
#15
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
So you want to change your return flight from Hong Kong to Japan, citing the Coronavirus as a reason. EK are probably wondering why you are not willing to fly from Hong Kong but are ok to travel to Singapore and Japan - both places with more cases than Hong Kong!
I sympathise regarding the cruise change - I'm booked on the Diamond Princess from Kobe in a couple of months and don't know if my cruise will still happen or not. In your case though the solution is as simple as mentioned already. Buy a one way TYO-HKG ticket to pick up your booked return flight.
I sympathise regarding the cruise change - I'm booked on the Diamond Princess from Kobe in a couple of months and don't know if my cruise will still happen or not. In your case though the solution is as simple as mentioned already. Buy a one way TYO-HKG ticket to pick up your booked return flight.