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The Missing Hamburger ...... Ouch!!!

The Missing Hamburger ...... Ouch!!!

Old Dec 6, 19, 11:05 pm
  #1  
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The Missing Hamburger ...... Ouch!!!

So, I was on the EK767 to JNB on Nov 22nd ........ Travelling in J - but, due to a no show in F upgraded using my miles so that I would get a good night's sleep ............

Little did i know, drama was to ensue ..... That was a very loud and obnoxious passenger who in the middle of the night demanded a Hamburger (and apparently the crew had already handed out 3 available to other passengers) ........ He went on and on and on about being short changed!!! The crew were actually very professional in handling the whole situation ......... kudos!

I just found this baffling ......... My question is, would the crew know when enough is enough in terms of alcohol served to any of the passengers ? Also would the airline send him a letter later on to say that this sort of behaviour will not be tolerated? I mean it was just his bad luck that his dining options ran out half way through the flight .......... My God!!! Some people love drama!
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Old Dec 7, 19, 12:11 am
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Passengers are king for EK (particular HVCs in F) - crew has no option but to tolerate this and this happens pretty much every flight. Complaints, if filed by the CSVs, will not go anywhere. What most likely what happened was this customer would have gotten a purser note, and nothing else.

With regards to the hamburger itself: I always wonder why people waste their calories on planes, especially with the abundance of great food in both SA and AE.
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Old Dec 7, 19, 1:21 am
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Based on my experience on a flight between Nairobi and Dubai a few years ago is that they are not good at coping with drunk pax in F. An elderly British couple spent most of the night flight screaming at each other which was unpleasant and at time felt threatening when directed at other pax or crew. When attempts by the crew to calm them failed their approach seemed to be to supply more alcohol in the (futile) hope the couple would pass out.
I've seen this before once or twice on other airlines when the response has been a visit from the Captain or FO and a police escort at the plane door. We ended up sharing the F bus as we were on a remote stand at DXB which was equally unpleasant....

I did actually discuss with the purser that I would refuse to board the next flight if they were also headed to London on it. Fortunately for me they were headed for Sydney....
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Old Dec 7, 19, 1:49 am
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I know this is off topic but I had a similar experience on an SQ flight from Zurich to Singapore in J a few years ago. Not a fighting and screaming couple, but a travel group who enjoyed far too much of the alcohol and one guy in particular was singing loudly for most of the night! Numerous passengers, including myself, complained but neither purser nor crew did anything to put a stop to it, they in fact ignored it!! I was not happy to say the least, arrived in Singapore more tired than flying Y! Complained but just got the usual airline reply..
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Old Dec 7, 19, 4:19 am
  #5  
 
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Not excusing his behaviour, noone should treat others badly, but did Emirates really have to cheapen out on how many servings they keep on the plane — given the cost of an F ticket, surely they should be able keep enough to avoid these issues, instead of trying to model exactly the lowest amount of food they need to bring on board.

If this was J or Y I would understand not having my available option given margins can be quite thin there
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Old Dec 7, 19, 5:19 am
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I would gladly pay you tomorrow
for a hamburger today
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Old Dec 7, 19, 5:53 am
  #7  
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Originally Posted by Ashok Khanna View Post
Not excusing his behaviour, noone should treat others badly, but did Emirates really have to cheapen out on how many servings they keep on the plane — given the cost of an F ticket, surely they should be able keep enough to avoid these issues, instead of trying to model exactly the lowest amount of food they need to bring on board.

If this was J or Y I would understand not having my available option given margins can be quite thin there
I agree. I recently flew EY F AUH-JFK, and they also ran out of the meal I tried to order. I just ordered something else without issue but it struck me as very “cheap” especially for a ME3 bling bling carrier. It’s not very “first class” to cut corners and run out of anything in F. Also a poor business decision for EK, do they want to risk pushing that guy to another carrier because they didn’t want to stock extra 50 cent burgers that might end up in the trash?
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Old Dec 7, 19, 5:59 am
  #8  
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Originally Posted by Ashok Khanna View Post
Not excusing his behaviour, noone should treat others badly, but did Emirates really have to cheapen out on how many servings they keep on the plane — given the cost of an F ticket, surely they should be able keep enough to avoid these issues, instead of trying to model exactly the lowest amount of food they need to bring on board.

If this was J or Y I would understand not having my available option given margins can be quite thin there
To be fair, in my experience meal choice availability in any EK cabin is very much better than on any other carrier I have flown with. And strangely enough, the only time ever that my first choice was not immediately available was eggs benedict in F! The crew managed to find me the same from the J galley so all was fine. It would appear that on BA you only get your first choice (even in F) if you personally know Willy Walsh.

Mrs t once could not get her first choice in Y, whereupon she rang for the cabin supervisor, reminded him that he told her that as a Gold member she must tell him whenever she needed something and asked for her first meal choice. Which was then delivered to her.
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Old Dec 7, 19, 7:53 am
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Another TUN dit... enquired a number of times about points upgrade from J to F at check in. Their response... Yes that is certainly possible, however we can only service you with J food...
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Old Dec 7, 19, 9:26 am
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Originally Posted by Will08 View Post
Another TUN dit... enquired a number of times about points upgrade from J to F at check in. Their response... Yes that is certainly possible, however we can only service you with J food...
The TUNDXB sector is catered from DXB - it could be that they do not anticipate miles upgrades (or just don't care) this could be the reason they mention it.
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Old Dec 8, 19, 12:55 am
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Originally Posted by safari_7 View Post
My question is, would the crew know when enough is enough in terms of alcohol served to any of the passengers ?
They certainly do (did?) have a system. They use a traffic light code to indicate between each other the status of the passenger, and when they reach red it's no more drink. I've chatted to the barstaff about it on a couple of occasions.
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Old Dec 8, 19, 3:48 am
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Apparently Casablanca is the worst route of all for this.
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Old Dec 8, 19, 4:05 am
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Originally Posted by sydtogla View Post
Apparently Casablanca is the worst route of all for this.
CMN is the worst route in the network for crew altogether
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Old Dec 8, 19, 8:26 am
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Strangely, the OP says nothing about the passenger's behavior being related to alcohol service, although it appears that OP made the leap.

Bottom line is that some people are simply jerks. Whether EK ought to stuff the galley full of hamburgers or provision three of them is irrelevant. Once learning that there is no more hamburger, it is not as though the crew can send out for more meat, so time to shut up and sulk in silence.

EK will do nothing here as this simply turns into a debate about how many hamburgers it ought to carry.
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Old Dec 8, 19, 9:09 am
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Originally Posted by iFlyMoreThanYou View Post
Passengers are king for EK (particular HVCs in F) - crew has no option but to tolerate this and this happens pretty much every flight. Complaints, if filed by the CSVs, will not go anywhere. What most likely what happened was this customer would have gotten a purser note, and nothing else.

With regards to the hamburger itself: I always wonder why people waste their calories on planes, especially with the abundance of great food in both SA and AE.
Could do with some AA cabin crew here. They know how to treat customers.
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