Personal greetings
#17




Join Date: Jan 2016
Posts: 3,668
#18



Join Date: Jul 2017
Location: AU, UG, NG, ET, others
Programs: EK (plat), ET, VA, QF
Posts: 607
#19
Moderator, Emirates




Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
Hi joeyleslie
Please allow me to officially welcome you to Flyertalk and specifically, the EK Forum. Its nice to have newcomers join and become part of the community.
You will find lots of useful info on the forum relating to flying with EK as well as a fairly friendly bunch of people.
Its good to have you onboard so please settle in and enjoy the ride.
S
Please allow me to officially welcome you to Flyertalk and specifically, the EK Forum. Its nice to have newcomers join and become part of the community.
You will find lots of useful info on the forum relating to flying with EK as well as a fairly friendly bunch of people.
Its good to have you onboard so please settle in and enjoy the ride.
S
#22


Join Date: Oct 2017
Location: In transit
Programs: AF/KL BA GF EK EY LH QR
Posts: 588
#23
Ambassador: Emirates




Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTG, EK, BAEC, QR, IHG, Accor, LHW
Posts: 1,232
#24


Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,638
yes that service was exceptional but in premium the least I expect once seated is a personal greeting along the lines of:
hello my name is xxx I am your cabin manager/I will be looking after you today (welcome back) and so on
#25
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,074
Usually, they don't know how to pronounce my name ...
This is standard procedure for F, and there is nothing to be embarassed as a maximum of 7 pax (one row) will see you during this uncomfortable moment.
It is always the same story : some complain that this is not necessary, and others will complain if this "service" is taken out.
#26
Join Date: Apr 2012
Posts: 26
#28
Join Date: Dec 2014
Location: London, UK
Programs: FB Platinum / MM Senator / BAC Silver
Posts: 1,660
I was traveling in Business out of Manchester and noticed the cabin manager going down the cabin with the personal greetings welcoming a couple of nearby passengers but I could not help feeling that as a first time customer they could not care about me. On some airlines all passengers in business are given a personal welcome which can be tailored for the frequent and non frequent travelers. Some EK should consider this
#29
Ambassador: Emirates




Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTG, EK, BAEC, QR, IHG, Accor, LHW
Posts: 1,232
I noticed this when I flew GLA-DXB-SYD and then MEL-DXB-LHR in December/January. A very noticeable difference in the level of service. A person of status in front of me had three or four wine top ups while I was still waiting to be served my first drink! They forgot my partner's breakfast on the MEL-DXB leg and treated him like he was trying to scam a second meal. I wasn't massively impressed by Business on EK and only used them because of the GLA starting point, which was convenient for that particular trip.
#30


Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,638
I noticed this when I flew GLA-DXB-SYD and then MEL-DXB-LHR in December/January. A very noticeable difference in the level of service. A person of status in front of me had three or four wine top ups while I was still waiting to be served my first drink! They forgot my partner's breakfast on the MEL-DXB leg and treated him like he was trying to scam a second meal. I wasn't massively impressed by Business on EK and only used them because of the GLA starting point, which was convenient for that particular trip.
What is wrong with asking for a second meal (if it is available) I have been known to have 3 breakfasts



