Originally Posted by
amnicoll
I was traveling in Business out of Manchester and noticed the cabin manager going down the cabin with the personal greetings welcoming a couple of nearby passengers but I could not help feeling that as a first time customer they could not care about me. On some airlines all passengers in business are given a personal welcome which can be tailored for the frequent and non frequent travelers. Some EK should consider this
I noticed this when I flew GLA-DXB-SYD and then MEL-DXB-LHR in December/January. A very noticeable difference in the level of service. A person of status in front of me had three or four wine top ups while I was still waiting to be served my first drink! They forgot my partner's breakfast on the MEL-DXB leg and treated him like he was trying to scam a second meal. I wasn't massively impressed by Business on EK and only used them because of the GLA starting point, which was convenient for that particular trip.