Query re compensation for delayed flight
Feb 21, 2018 | 1:34 am
#1
Original Poster
Join Date: Feb 2018
Posts: 1
Query re compensation for delayed flight
Hi - I'm hoping you may be able to help with a general query about a historic flight.
I was due to fly our from LGW to DXB on 31st December 2016 on flight EK012 which should have departed at 09:40. Due to fog in Dubai, the flight didn't depart until 17:30 (I was offered a GBP10 food voucher but nothing else).
My query is, I'm not sure if the fog itself was entirely to blame for the delay and wondered if I had any recourse for compensation? Incoming flight EK015 from DXB to LGW landed at LGW hours before incoming flight EK011 (i.e.the incoming aircraft going back to DXB). Also from memory, other flights out of Dubai to LHR weren't affected as badly
Thanks in advance for any advice
I was due to fly our from LGW to DXB on 31st December 2016 on flight EK012 which should have departed at 09:40. Due to fog in Dubai, the flight didn't depart until 17:30 (I was offered a GBP10 food voucher but nothing else).
My query is, I'm not sure if the fog itself was entirely to blame for the delay and wondered if I had any recourse for compensation? Incoming flight EK015 from DXB to LGW landed at LGW hours before incoming flight EK011 (i.e.the incoming aircraft going back to DXB). Also from memory, other flights out of Dubai to LHR weren't affected as badly
Thanks in advance for any advice
Feb 21, 2018 | 2:10 am
#2
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Hi - I'm hoping you may be able to help with a general query about a historic flight.
I was due to fly our from LGW to DXB on 31st December 2016 on flight EK012 which should have departed at 09:40. Due to fog in Dubai, the flight didn't depart until 17:30 (I was offered a GBP10 food voucher but nothing else).
My query is, I'm not sure if the fog itself was entirely to blame for the delay and wondered if I had any recourse for compensation? Incoming flight EK015 from DXB to LGW landed at LGW hours before incoming flight EK011 (i.e.the incoming aircraft going back to DXB). Also from memory, other flights out of Dubai to LHR weren't affected as badly
Thanks in advance for any advice
I was due to fly our from LGW to DXB on 31st December 2016 on flight EK012 which should have departed at 09:40. Due to fog in Dubai, the flight didn't depart until 17:30 (I was offered a GBP10 food voucher but nothing else).
My query is, I'm not sure if the fog itself was entirely to blame for the delay and wondered if I had any recourse for compensation? Incoming flight EK015 from DXB to LGW landed at LGW hours before incoming flight EK011 (i.e.the incoming aircraft going back to DXB). Also from memory, other flights out of Dubai to LHR weren't affected as badly
Thanks in advance for any advice
Also the delay may have been heavily based on forecast, so current ex-DXB departures to LON wouldn't be affected if the forecast is for heavy fog 5 hours from now, which is when you'd be arriving in DXB.
Feb 21, 2018 | 5:40 am
#3
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,813
Hi - I'm hoping you may be able to help with a general query about a historic flight.
I was due to fly our from LGW to DXB on 31st December 2016 on flight EK012 which should have departed at 09:40. Due to fog in Dubai, the flight didn't depart until 17:30 (I was offered a GBP10 food voucher but nothing else).
My query is, I'm not sure if the fog itself was entirely to blame for the delay and wondered if I had any recourse for compensation? Incoming flight EK015 from DXB to LGW landed at LGW hours before incoming flight EK011 (i.e.the incoming aircraft going back to DXB). Also from memory, other flights out of Dubai to LHR weren't affected as badly
Thanks in advance for any advice
I was due to fly our from LGW to DXB on 31st December 2016 on flight EK012 which should have departed at 09:40. Due to fog in Dubai, the flight didn't depart until 17:30 (I was offered a GBP10 food voucher but nothing else).
My query is, I'm not sure if the fog itself was entirely to blame for the delay and wondered if I had any recourse for compensation? Incoming flight EK015 from DXB to LGW landed at LGW hours before incoming flight EK011 (i.e.the incoming aircraft going back to DXB). Also from memory, other flights out of Dubai to LHR weren't affected as badly
Thanks in advance for any advice
Feb 21, 2018 | 5:45 am
#4
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
Feb 21, 2018 | 7:45 am
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Not entirely true. Passengers are always due a "duty of care" regardless of whether the reason for the delay is an "extraordinary circumstance". EC 261/2004 does not specify how much is due, but GBP 10 sounds a little bit on the low side, presuming that OP did not have lounge access. If OP had other expenses, he could submit his receipts and ask that they be reimbursed.
The weather argument seems pointless. On what facts is OP relying for his assertion?
The weather argument seems pointless. On what facts is OP relying for his assertion?
Feb 21, 2018 | 7:51 am
#6
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,581
Not entirely true. Passengers are always due a "duty of care" regardless of whether the reason for the delay is an "extraordinary circumstance". EC 261/2004 does not specify how much is due, but GBP 10 sounds a little bit on the low side, presuming that OP did not have lounge access. If OP had other expenses, he could submit his receipts and ask that they be reimbursed.
The weather argument seems pointless. On what facts is OP relying for his assertion?
The weather argument seems pointless. On what facts is OP relying for his assertion?
Feb 21, 2018 | 7:53 am
#7
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Definitely once 12 months have passed... Didn't notice that typo in the OP, wonder why the 2 months wait... (Guessing OP means Dec 17)
Feb 21, 2018 | 8:19 am
#8
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,813
And you can retro claim for up to 6 years for EU261, but a bit pointless in this situation, as it would get refused.