More website login issues
Nov 24, 2017, 6:37 am
#1
Original Poster
Join Date: Jan 2013
Programs: Skywards Gold
Posts: 84
More website login issues
Anyone else unable to log in? I tried throughout yesterday, and same problem today (two different broswers so I don't think it is me, but honestly I doubt it could be broken for more than 24 hours?). First CAPTCHA fails then attempts to refresh the CAPTCHA just result in moving or static decimal points (periods).
Nov 26, 2017, 7:00 am
#3
Join Date: Nov 2013
Location: London, Dubai, Hong Kong
Programs: EK Platinum, BA/SQ Gold, HHonors Diamond, IHG Spire, Marriott Platinum
Posts: 139
I could not get on the other day, in the end I have booked on another airline as I was even having issues trying to get the dates to be accepted.
Nov 28, 2017, 5:08 am
#4
Join Date: May 2006
Location: Hoosier in Dubai
Programs: EK Gold, UA Platinum, Bonvoy Gold
Posts: 576
Absolutely hate the new log in, the old was so much better. This one now will not let me log in with my email address, only my EK number and I have faced days when I cannot log in either.
Nov 28, 2017, 5:43 am
#5
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
So I tried a few minutes ago and no problem at all, I could log in with my email address.
Everything appears to work as it should.
The only change I have seen fairly recently is the different CAPTCHA (no longer 'click on the music' but the more common combination of digits and letters)
Dec 2, 2017, 5:04 am
#8
Join Date: Mar 2010
Posts: 197
I need to go through the log-in process twice...been like that for a good few weeks now. After first login directed to flight search page and then need to redo login to get into my account. most annoying particularly as emirates site / processing is generally slow.
Jan 23, 2018, 1:19 am
#9
Join Date: Jul 2001
Location: New York
Programs: Bonvoy LifetimeTitanium, UA Plat 2MM, LHW LeadersClub, IHGPlat, HiltonDiamnd, ASMVPG100K, WyndDiamnd
Posts: 1,227
The website is so frustrating. I cannot always tell if the problem was my typing in the wrong password or the CAPTCHA issue. After a few tries I am either locked out or forced to change my password.
Jan 23, 2018, 12:09 pm
#10
Join Date: Jan 2010
Posts: 9,304
I've found if I complete the Captcha and press "OK" then just wait for a bit, it looks like it's not doing anything and the Captcha might even refresh itself, but after a bit it kicks into life and logs in OK. I was getting impatient and trying to redo things, but given I chance it got there eventually.
Jan 23, 2018, 12:55 pm
#11
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,267
I've found if I complete the Captcha and press "OK" then just wait for a bit, it looks like it's not doing anything and the Captcha might even refresh itself, but after a bit it kicks into life and logs in OK. I was getting impatient and trying to redo things, but given I chance it got there eventually.
Jan 24, 2018, 3:41 am
#12
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
It's just poor UX design. The frontend is very heavy on the browser, so especially on slower PCs it can be sluggish, but also just poor implementation of visual cues. There should be an immediate and instant visual feedback when a button is pressed, e.g. the login button, such as a loading icon, the button's shade changing, etc. without having to wait 1-2 seconds for something to happen, this way the user knows something is plonking along in the back trying to get somewhere.