Seat Selection
Feb 13, 2017 | 9:57 am
#1
Original Poster
Join Date: Mar 2016
Programs: BA Gold
Posts: 731
Seat Selection
Mr NW is EK Gold.
I have just booked 4 x economy flights to DXB at the end of March returning a week after.
When I try to pre-book seats via Mr NW's Gold account it tells me that "Preseating has been closed for this flight" and won't load the seatmap for me to select seats. It's the same for the return flight.
We are new to Emirates so please could someone tell me if this is normal on EK flights and whether there is any way to secure seat assignments. It makes a bit of a mockery of the gold benefit of complimentary seat selection if they can't in fact be booked. I could understand it if the flights were imminent but we are still 6 weeks out.
Many thanks for your help.
I have just booked 4 x economy flights to DXB at the end of March returning a week after.
When I try to pre-book seats via Mr NW's Gold account it tells me that "Preseating has been closed for this flight" and won't load the seatmap for me to select seats. It's the same for the return flight.
We are new to Emirates so please could someone tell me if this is normal on EK flights and whether there is any way to secure seat assignments. It makes a bit of a mockery of the gold benefit of complimentary seat selection if they can't in fact be booked. I could understand it if the flights were imminent but we are still 6 weeks out.
Many thanks for your help.
Feb 13, 2017 | 10:05 am
#2
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Have you tried the app or mobile website? Otherwise perhaps they expect the flight to be oversold and thus closed seat selection. Calling might help.
How is he gold if you're new to EK?
How is he gold if you're new to EK?
Feb 13, 2017 | 10:18 am
#3
Original Poster
Join Date: Mar 2016
Programs: BA Gold
Posts: 731
Thanks skywardhunter. I will give that a try. It may be too early as the flight is not showing up in his upcoming flights yet and I have to access the booking through MMB
Good question. He has recently achieved lifetime gold on BA so decided to give Emirates a try and in the last month has done LHR to DXB twice and LHR to SYD all in F. His outbound SYD flight just triggered the "Welcome to Silver" email followed 5 minutes later by "Welcome to Gold".
Good question. He has recently achieved lifetime gold on BA so decided to give Emirates a try and in the last month has done LHR to DXB twice and LHR to SYD all in F. His outbound SYD flight just triggered the "Welcome to Silver" email followed 5 minutes later by "Welcome to Gold".
Feb 13, 2017 | 10:25 am
#4
Original Poster
Join Date: Mar 2016
Programs: BA Gold
Posts: 731
So when I go into the app I can see the seat allocation (A, B, C and D seats) but it won't let me change them due to seat selection being closed. Not a disaster if it can't be changed - Mr NW can sit with the kids in A, B, C and I'll have some peace in D) - but I would have preferred 2 pairs.
Very odd that seat selection is closed so far out though.
Very odd that seat selection is closed so far out though.
Feb 13, 2017 | 10:34 am
#5
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
So when I go into the app I can see the seat allocation (A, B, C and D seats) but it won't let me change them due to seat selection being closed. Not a disaster if it can't be changed - Mr NW can sit with the kids in A, B, C and I'll have some peace in D) - but I would have preferred 2 pairs.
Very odd that seat selection is closed so far out though.
Very odd that seat selection is closed so far out though.
Feb 13, 2017 | 2:23 pm
#8
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791