Let Down By First Class Baggage Delivery
Jul 4, 2016 | 12:30 pm
#16
Original Poster
Moderator, Emirates
Join Date: Oct 2012
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Jul 7, 2016 | 1:18 pm
#17
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
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Posts: 3,429
Update
Received a nice e-mail from Customer Affairs this afternoon apologising for the delayed delivery but unfortunately no report was made at GLA by the Ground Staff. I wasn't the only person affected so that is slightly surprising.
They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology.
I've only been flying EK for the past year now and so far quite happy with the service.
Safe & Happy Travels
S
They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology.
I've only been flying EK for the past year now and so far quite happy with the service.
Safe & Happy Travels
S
Jul 8, 2016 | 12:12 am
#19
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
Jul 8, 2016 | 12:47 am
#20
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,930
Received a nice e-mail from Customer Affairs this afternoon apologising for the delayed delivery but unfortunately no report was made at GLA by the Ground Staff. I wasn't the only person affected so that is slightly surprising.
They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology.
I've only been flying EK for the past year now and so far quite happy with the service.
Safe & Happy Travels
S
They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology.
I've only been flying EK for the past year now and so far quite happy with the service.
Safe & Happy Travels
S
Jul 8, 2016 | 12:51 am
#21
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
S
Jul 8, 2016 | 1:00 am
#22
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Getting anything at all from EK is pretty good. They're not as loose with their miles as some other airlines (or hotel programs, like SPG). I think that adds value to the gesture though
Jul 9, 2016 | 1:42 am
#23
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
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Posts: 3,429
Re-reading the reply I got, it focused mainly on the GLA end which was not where the problem was initially caused.
Replied to the e-mail and reiterated to them that my baggage, along with other F class pax had been put in an economy container in DXB which was the root of the problem.
I received a further reply and they will pass on to the relevant team.
Safe & Happy Travels
S
Replied to the e-mail and reiterated to them that my baggage, along with other F class pax had been put in an economy container in DXB which was the root of the problem.
I received a further reply and they will pass on to the relevant team.
Safe & Happy Travels
S
Jul 11, 2016 | 12:11 am
#24
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I've had them misplace my luggage on SYD-CHC. Checked in and dropped luggage about 2 1/2 hrs before flight. Contacted EK about being in F and not having luggage with such a short flight and luggage being checked in at SYD. Basically got some worthless email telling me things happen, good luck next time.
Jul 11, 2016 | 4:54 am
#25
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,074
I've had them misplace my luggage on SYD-CHC. Checked in and dropped luggage about 2 1/2 hrs before flight. Contacted EK about being in F and not having luggage with such a short flight and luggage being checked in at SYD. Basically got some worthless email telling me things happen, good luck next time.
?!? no compensation of any sort ?
Jul 11, 2016 | 10:04 am
#26
Original Poster
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,429
I've had them misplace my luggage on SYD-CHC. Checked in and dropped luggage about 2 1/2 hrs before flight. Contacted EK about being in F and not having luggage with such a short flight and luggage being checked in at SYD. Basically got some worthless email telling me things happen, good luck next time.
If this is the case, then if you had your complaint dealt with by a different region, just shows the difference in how they may handle things.
Safe & Happy Travels
S