Originally Posted by Saltire74

Received a nice e-mail from Customer Affairs this afternoon apologising for the delayed delivery but unfortunately no report was made at GLA by the Ground Staff. I wasn't the only person affected so that is slightly surprising.

They are also going to credit my Skywards account with 20,000 miles so that is a nice gesture even though I was quite happy for them to acknowledge the slip in service and the apology.

I've only been flying EK for the past year now and so far quite happy with the service.

Safe & Happy Travels

S