Emirates customer service and DubaiVisa.net horrible experience
#1
Original Poster
Join Date: Jun 2016
Posts: 1
Emirates customer service and DubaiVisa.net horrible experience
I am in a dilemma. I fly from the US July 23rd. I had applied for a UAE visa and received an email saying it was approved. But no e-visa was sent to me. I emailed 5 times to customer service and no response even though they claim to respond in 2 days.
Then I call Emirates and the operators claim it's an outside agency who THEY are promoting on their website but they have no information for me. Or one operator says in my 4 years I have worked here this has never happened. How does that help me?
Then another Emirates operator asks me to check the online tracking which I do and it says Visa approved click the link to download the application but there is no link
provided.
The dvpc vfs global site is horrible and so is their customer service.
Between 10 phone calls and no visa I don't know what to do. I wonder if anyone else has had this experience and how did it get resolved.?
Then I call Emirates and the operators claim it's an outside agency who THEY are promoting on their website but they have no information for me. Or one operator says in my 4 years I have worked here this has never happened. How does that help me?
Then another Emirates operator asks me to check the online tracking which I do and it says Visa approved click the link to download the application but there is no link
provided.
The dvpc vfs global site is horrible and so is their customer service.
Between 10 phone calls and no visa I don't know what to do. I wonder if anyone else has had this experience and how did it get resolved.?
#2
Join Date: Jul 2014
Programs: Skywards
Posts: 946
I am in a dilemma. I fly from the US July 23rd. I had applied for a UAE visa and received an email saying it was approved. But no e-visa was sent to me. I emailed 5 times to customer service and no response even though they claim to respond in 2 days.
Then I call Emirates and the operators claim it's an outside agency who THEY are promoting on their website but they have no information for me. Or one operator says in my 4 years I have worked here this has never happened. How does that help me?
Then another Emirates operator asks me to check the online tracking which I do and it says Visa approved click the link to download the application but there is no link
provided.
The dvpc vfs global site is horrible and so is their customer service.
Between 10 phone calls and no visa I don't know what to do. I wonder if anyone else has had this experience and how did it get resolved.?
Then I call Emirates and the operators claim it's an outside agency who THEY are promoting on their website but they have no information for me. Or one operator says in my 4 years I have worked here this has never happened. How does that help me?
Then another Emirates operator asks me to check the online tracking which I do and it says Visa approved click the link to download the application but there is no link
provided.
The dvpc vfs global site is horrible and so is their customer service.
Between 10 phone calls and no visa I don't know what to do. I wonder if anyone else has had this experience and how did it get resolved.?
edit: maybe you do not get a confirmation, as in the past, the visa was valid for 60d from the date of issue, so they applied/confirmed max. 30d before departure (not sure if this has changed...)