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Old May 13, 2016 | 5:47 am
  #1  
Desirees
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When to request assistance?
Elderly parents are flying in J, CCU to IAD and return. Both are not as mobile, and I am trying to figure out if I should ask for assistance for them in Dubai/IAD - in Dubai, to take them to the lounge and back; and IAD to get to us.

Should we put in the request now, or is this something that they can let the agent know while checking in?

Thanks,

D
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Old May 13, 2016 | 6:41 am
  #2  
eternaltransit
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Call up EK and have it inserted into the booking - you don't want to turn up to the airport and there to be a long wait for WCHR!
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Old May 13, 2016 | 8:17 am
  #3  
skywardhunter
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Send a tweet to @EmiratesSupport and once they follow you send a DM with booking ref and names. Did it few months ago for my grandparents. They're really good at responding quickly.
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