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-   -   Is EK's Website Having Problem? (https://www.flyertalk.com/forum/emirates-skywards/1723404-eks-website-having-problem.html)

eternaltransit Nov 10, 2015 11:48 pm


Originally Posted by Bau (Post 25695623)
I really doubt that all of the issues reported here are actually related to what ft101 was talking about.

Yes, I probably shouldn't have quoted his post directly when replying - still, I don't think it changes the image they have of deploying things relatively haphazardly...

lighthand Nov 11, 2015 6:23 am

I think the senior management needs to have a good talk with their IT guys.

Just heard from my department's TA that she had no choice but to rebook 6 guys from NRT to GIG with AF (original with LH), cause the EK site kept bouncing her out. That's 6 J customers gone...

m3red Nov 11, 2015 8:00 am


Originally Posted by lighthand (Post 25696571)
I think the senior management needs to have a good talk with their IT guys.

Just heard from my department's TA that she had no choice but to rebook 6 guys from NRT to GIG with AF (original with LH), cause the EK site kept bouncing her out. That's 6 J customers gone...

I seriously don't think they care.

kuroko Nov 11, 2015 10:19 am


Originally Posted by lighthand (Post 25696571)
I think the senior management needs to have a good talk with their IT guys.

Just heard from my department's TA that she had no choice but to rebook 6 guys from NRT to GIG with AF (original with LH), cause the EK site kept bouncing her out. That's 6 J customers gone...

travel agent with no GDS?

lighthand Nov 12, 2015 2:28 am


Originally Posted by kuroko (Post 25697594)
travel agent with no GDS?

TA as in "travel assistant", which is our company's employee.

Katykat Nov 12, 2015 2:39 am

I'm having a problem with the Manage my bookings section. It won't let me change the car pick up time, either on the Emirates app or the main web page. I've done it previously so I know it can be done, but just no facility to do it.

Bau Nov 12, 2015 2:56 am


Originally Posted by Katykat (Post 25701232)
I'm having a problem with the Manage my bookings section. It won't let me change the car pick up time, either on the Emirates app or the main web page. I've done it previously so I know it can be done, but just no facility to do it.

How long until your flight leaves?

ioto1902 Nov 12, 2015 3:17 am


Originally Posted by Katykat (Post 25701232)
I'm having a problem with the Manage my bookings section. It won't let me change the car pick up time, either on the Emirates app or the main web page. I've done it previously so I know it can be done, but just no facility to do it.

Cancel it and book a new one.
I always do it this way.
Otherwise, call.

lighthand Nov 12, 2015 8:46 am

Wonderful. Now site is showing no miles earn even on all flights, nor does it allow you to proceed after choosing the flight.

I think some serious action needs to be taken soon.

Katykat Nov 12, 2015 10:15 am


Originally Posted by ioto1902 (Post 25701306)
Cancel it and book a new one.
I always do it this way.
Otherwise, call.

Might do that. Going in JanuRy so plenty of time yet.

ioto1902 Nov 12, 2015 10:29 am


Originally Posted by Katykat (Post 25702912)
Might do that. Going in JanuRy so plenty of time yet.

My two-penny advice : do it while you remember. It might save you a fright the day before.

kuroko Nov 12, 2015 11:47 am


Originally Posted by ft101 (Post 25692044)
There's certainly some meddling going on. I'm sure a fare tracker option came up when I was browsing the other night, but I can't get it back again. Anyone else seen it?

maybe the charity hackers :D

Katykat Nov 13, 2015 4:22 am


Originally Posted by ioto1902 (Post 25702975)
My two-penny advice : do it while you remember. It might save you a fright the day before.

Thanks Ioto- done it now. You're correct, I might have forgotten. I do like a tidy life.

m3red Dec 15, 2015 8:12 am

Annoying bugs on EK's website
 
Why does it always say you can upgrade 2 seats if there is one seat available and then asks you to call the call centre?! It should just say no availability surely?

Also took me 90 minutes on the phone to book an Arabian airpass - such a pain. Also after my last trip to Amman and recent treatment by EK I've booked j not f. ;)

extramileage Dec 15, 2015 11:18 pm

I've been getting a similar "Availability - Yes" but no upgrade possible. But pretty sure there's no availability anyway based on loads.


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