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Old Oct 18, 2015 | 11:53 pm
  #1  
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Website problems

Again. Trying to access my Skywards account but every time I try to move from page to page I get returned to the log-in screen. Not had this issue before and wondered if it is a general problem.
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Old Oct 19, 2015 | 12:33 am
  #2  
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I noticed it last night but I'm used to EK IT so never even thought it unusual.
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Old Oct 19, 2015 | 1:18 am
  #3  
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I had something similar last week. It was adamant that my FF# / password combo was wrong, then eventually let me in, then crashed. Been okay this week...
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Old Oct 19, 2015 | 1:22 am
  #4  
 
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Been having the same problems over the past few days. Website keeps asking me to log in (again) when I move from page to page. Very irritating. I was using Firefox but noticed not quite as bad on Safari.
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Old Oct 19, 2015 | 1:47 am
  #5  
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Thanks, at least it isn't my settings. Hopefully it will improve at some point....
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Old Oct 19, 2015 | 2:52 am
  #6  
Bau
 
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If you are experiencing issues try emptying your browser cache.
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Old Oct 19, 2015 | 5:37 am
  #7  
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Originally Posted by Bau
If you are experiencing issues try emptying your browser cache.
Thanks tried that but no better. If I do manage to log in and get to the Platinum benefits screen (generally enter details 3 times to get there) it is blank. Trying to use my Gold nomination for my daughter but EK IT defeats me again...
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Old Oct 19, 2015 | 11:43 am
  #8  
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Now working normally again. Daughter set for some lounge access on her way to Thailand next year ^
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Old Oct 19, 2015 | 6:16 pm
  #9  
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Just now: I logged in and clicked the red "Manage an Existing Booking" option from the list on the right hand side. Was offered just a "enter your booking reference and name" rather than having my upcoming trip already populated (as it was last week). But if I click "Manage" from the top menu, the drop-down box has my upcoming trip listed.

In going back to check this (while typing the previous paragraph) so I could describe it accurately, it's logged me out. Clearly something buggy going on.
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Old Oct 20, 2015 | 12:07 am
  #10  
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Originally Posted by pomkiwi
Now working normally again. Daughter set for some lounge access on her way to Thailand next year ^
Mind you the website still shows differing details for my upcoming trip to either of the Apps (iPhone and iPad) and they differ from each other...
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Old Oct 20, 2015 | 12:25 am
  #11  
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It keeps changing my location between screens too, although upgrade availability that someone mentioned had all disappeared a few days ago seems to be back.
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Old Nov 1, 2015 | 7:42 am
  #12  
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more website issues today
advanced search is not working again. I have had this happen before.

clicking add city when trying to add a new segment is knackered up. I just get an error message

Please complete all fields before adding another leg to your journey

tried on 3 different browsers today..... typical as i need to book a multi segment flight today
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Old Nov 1, 2015 | 9:50 am
  #13  
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Originally Posted by stanontour
more website issues today
advanced search is not working again. I have had this happen before.

clicking add city when trying to add a new segment is knackered up. I just get an error message

Please complete all fields before adding another leg to your journey

tried on 3 different browsers today..... typical as i need to book a multi segment flight today
Did you first select dates for all previous segments? Multi-city worked fine for me earlier but it only lets you add a city if you've added dates to all previous segments
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Old Nov 2, 2015 | 5:32 am
  #14  
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Originally Posted by skywardhunter
Did you first select dates for all previous segments? Multi-city worked fine for me earlier but it only lets you add a city if you've added dates to all previous segments
Yes tried that. I am familiar with how multi-city works. As i use it on a regular basis.

It seems ok this morning again.

So I can at least book my flight tonight
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