Why does EK not allow advance emergency row seat reservations for Golds/Plats?
Nov 21, 2014, 3:12 am
#31
Join Date: Nov 2014
Posts: 6
My $0.02
Say you are a frequent visitor to a restaurant. And the restaurant has certain seats that cannot be reserved in advance and keeps them for a first come first serve basis. And say one day you reach the restaurant and there are other patrons waiting in a queue. I'm sure the restaurant will seat the folks in front of you even though you are a frequent visitor.
There is no guarantee that all golds and plats will be able to help during emergency. The policy should stay the same - the agent at the airport should decide if the person is able bodied or not and then assign the exit seats accordingly. Yes, it leaves room for 'corruption' but that;s the way to do it, in my humble opinion.
Say you are a frequent visitor to a restaurant. And the restaurant has certain seats that cannot be reserved in advance and keeps them for a first come first serve basis. And say one day you reach the restaurant and there are other patrons waiting in a queue. I'm sure the restaurant will seat the folks in front of you even though you are a frequent visitor.
There is no guarantee that all golds and plats will be able to help during emergency. The policy should stay the same - the agent at the airport should decide if the person is able bodied or not and then assign the exit seats accordingly. Yes, it leaves room for 'corruption' but that;s the way to do it, in my humble opinion.
Nov 21, 2014, 3:44 am
#33
Original Poster
Join Date: Nov 2000
Posts: 1,941
My $0.02
Say you are a frequent visitor to a restaurant. And the restaurant has certain seats that cannot be reserved in advance and keeps them for a first come first serve basis. And say one day you reach the restaurant and there are other patrons waiting in a queue. I'm sure the restaurant will seat the folks in front of you even though you are a frequent visitor.
There is no guarantee that all golds and plats will be able to help during emergency. The policy should stay the same - the agent at the airport should decide if the person is able bodied or not and then assign the exit seats accordingly. Yes, it leaves room for 'corruption' but that;s the way to do it, in my humble opinion.
Say you are a frequent visitor to a restaurant. And the restaurant has certain seats that cannot be reserved in advance and keeps them for a first come first serve basis. And say one day you reach the restaurant and there are other patrons waiting in a queue. I'm sure the restaurant will seat the folks in front of you even though you are a frequent visitor.
There is no guarantee that all golds and plats will be able to help during emergency. The policy should stay the same - the agent at the airport should decide if the person is able bodied or not and then assign the exit seats accordingly. Yes, it leaves room for 'corruption' but that;s the way to do it, in my humble opinion.
Nov 21, 2014, 4:01 am
#34
Join Date: Nov 2014
Posts: 6
The gate agent just has to give it to the first set of willing folks. The GA cannot wait and hope that the gold/plats showing up later would be willing to help during emergencies.
Last edited by flyingblacklab; Nov 21, 2014 at 4:12 am
Nov 21, 2014, 7:15 am
#37
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
It's VERY fishy.
Anxious for some clarification, I decided to drop an email to the CEO of Delta. He was kind enough to reply by return.
"Over here in the US, we just can't make any sense of this exit row allocation system used by Emirates. Do the math - it just doesn't add up"
Sounds pretty conclusive to me......
Trust that resolves any lingering confusion for you all
Anxious for some clarification, I decided to drop an email to the CEO of Delta. He was kind enough to reply by return.
"Over here in the US, we just can't make any sense of this exit row allocation system used by Emirates. Do the math - it just doesn't add up"
Sounds pretty conclusive to me......
Trust that resolves any lingering confusion for you all
Nov 22, 2014, 1:51 am
#39
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
My $0.02
There is no guarantee that all golds and plats will be able to help during emergency. The policy should stay the same - the agent at the airport should decide if the person is able bodied or not and then assign the exit seats accordingly. Yes, it leaves room for 'corruption' but that;s the way to do it, in my humble opinion.
There is no guarantee that all golds and plats will be able to help during emergency. The policy should stay the same - the agent at the airport should decide if the person is able bodied or not and then assign the exit seats accordingly. Yes, it leaves room for 'corruption' but that;s the way to do it, in my humble opinion.
But, if you are checking in in Kiev or such place, no one can convince me that the agent may not be favourably disposed to helping out an old comrade.
Just my ha'porth's worth (I am English after all).
Nov 22, 2014, 2:57 pm
#40
Original Poster
Join Date: Nov 2000
Posts: 1,941
From what I have seen of the people in exit rows (and I probably do fly Emirates a bit more than you), many would be struggling to open an exit door, let alone help anyone out.
But, if you are checking in in Kiev or such place, no one can convince me that the agent may not be favourably disposed to helping out an old comrade.
Just my ha'porth's worth (I am English after all).
But, if you are checking in in Kiev or such place, no one can convince me that the agent may not be favourably disposed to helping out an old comrade.
Just my ha'porth's worth (I am English after all).
LH is much smarter. "May I seat you in the emergency row", asks me the LH agent today when I rebook a flight. LH understands that it is better for customer satisfaction and for safety to have HONs sit in emergency rows. You do not need a rocket scientist to understand this (well, some of the posters here do).
Nov 22, 2014, 3:51 pm
#41
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,605
Only if you start with an axiom that all those holding HON status are capable of dealing with the emergency situation
If you find that EK's policies and procedures do not meet your needs, then why would you fly on it? It sounds that LH is better meeting your personal needs
If you find that EK's policies and procedures do not meet your needs, then why would you fly on it? It sounds that LH is better meeting your personal needs
Nov 23, 2014, 5:59 am
#42
Join Date: Jan 2010
Posts: 9,307
Other posters disagree.
Nov 23, 2014, 10:50 pm
#43
Original Poster
Join Date: Nov 2000
Posts: 1,941
LH & others are just smarter about it.
Last edited by CalFlyer; Nov 23, 2014 at 11:00 pm
Nov 23, 2014, 10:56 pm
#44
Original Poster
Join Date: Nov 2000
Posts: 1,941
I am surprised about EK apologetics like you - why do you defend EK on policies that hurt frequent flyers who do not have the time to show up at the airport 3 hours before flight and/or are based in Dubai?
Nov 23, 2014, 11:15 pm
#45
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,605
They do not hurt frequent flyers, they just benefit frequent flyers differently
You do not wish to go along with how EK works, so perhaps use another airline; for other people booking at last minute, the likelihood that the exit rows will not have been already nabbed by FF members booking cheap tickets long way in advance may be beneficial
You know what you need to do if you want exit rows, it is up to you whether you wish to play along and get them
You do not wish to go along with how EK works, so perhaps use another airline; for other people booking at last minute, the likelihood that the exit rows will not have been already nabbed by FF members booking cheap tickets long way in advance may be beneficial
You know what you need to do if you want exit rows, it is up to you whether you wish to play along and get them