Sep 30, 2014, 1:30 pm
Last edit by: Saltire74
Changes to the CD Terms and Conditions in early January 2019 confirm the following:
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
Effective 1 March 2019, new Chauffeur-drive service reservations are not available in conjunction with Skywards Business and First Class Classic Rewards and Economy to Business Class Upgrades.
https://www.emirates.com/uk/english/...nd-conditions/
EK Chauffeur Drive Discussion Thread
Nov 19, 2016, 10:01 pm
#661
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Nov 21, 2016, 7:23 pm
#662
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
The situation at Singapore was a bit abysmal.
When we got to the desk after picking up our bags, my name was on the list of reservations, but the guy said that it was not confirmed. There is no record on a missed call, text message or a voice mail on my phone and we were in-flight to Dubai and then onto Singapore, so it is quite possible that a call would not have made it to my phone in the first place anyway.
In lieu, they booked us a car on the spot, but it left a bit of a bitter taste. Why isn't there an option to confirm on the website and one has to speak to the car company directly (more challenging if it's in another country)?
When we got to the desk after picking up our bags, my name was on the list of reservations, but the guy said that it was not confirmed. There is no record on a missed call, text message or a voice mail on my phone and we were in-flight to Dubai and then onto Singapore, so it is quite possible that a call would not have made it to my phone in the first place anyway.
In lieu, they booked us a car on the spot, but it left a bit of a bitter taste. Why isn't there an option to confirm on the website and one has to speak to the car company directly (more challenging if it's in another country)?
Nov 21, 2016, 8:02 pm
#663
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
The situation at Singapore was a bit abysmal.
When we got to the desk after picking up our bags, my name was on the list of reservations, but the guy said that it was not confirmed. There is no record on a missed call, text message or a voice mail on my phone and we were in-flight to Dubai and then onto Singapore, so it is quite possible that a call would not have made it to my phone in the first place anyway.
In lieu, they booked us a car on the spot, but it left a bit of a bitter taste. Why isn't there an option to confirm on the website and one has to speak to the car company directly (more challenging if it's in another country)?
When we got to the desk after picking up our bags, my name was on the list of reservations, but the guy said that it was not confirmed. There is no record on a missed call, text message or a voice mail on my phone and we were in-flight to Dubai and then onto Singapore, so it is quite possible that a call would not have made it to my phone in the first place anyway.
In lieu, they booked us a car on the spot, but it left a bit of a bitter taste. Why isn't there an option to confirm on the website and one has to speak to the car company directly (more challenging if it's in another country)?
Safe & Happy Travels
S
Nov 21, 2016, 9:05 pm
#664
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
I don't think they call to confirm your CD for destination arrival. I've never had a call to confirm arrivals. Only for departures. Not that I know the absolute ins and outs but I would imagine EK would confirm with the CD company if you are on the flight or not, so would sound as if this has been a failing on the EK side.
Safe & Happy Travels
S
Safe & Happy Travels
S
In May in SIN I called the CD company (thanks to the details on the CD thread) and changed the pick up from the MO to a friends house at a random address in SIN on the afternoon of departure.
Nov 21, 2016, 9:10 pm
#665
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
But it the Op is talking about arrival pick up.
S
Nov 21, 2016, 9:16 pm
#666
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
I don't think they call to confirm your CD for destination arrival. I've never had a call to confirm arrivals. Only for departures. Not that I know the absolute ins and outs but I would imagine EK would confirm with the CD company if you are on the flight or not, so would sound as if this has been a failing on the EK side.
Safe & Happy Travels
S
Safe & Happy Travels
S
Nov 26, 2016, 5:55 am
#667
Join Date: Jun 2015
Location: DXB
Programs: EK Gold, EY Gold, QR Gold, Accor Platinum, HHonors Diamond
Posts: 63
Hi, just noticed that Auckland was not part of the thread and thought I'd contribute given I've just completed my itinerary. It's a Holden Caprice 2015 / 2016 model similar to what's available in Melbourne. The local service provider is Corporate Cabs based in AKL.
Nov 27, 2016, 3:11 pm
#668
Join Date: Aug 2003
Location: CHS
Posts: 145
Flying in J
The earliest I can book a chauffeur car is 5 hours before (online). We would like to go to the airport lounge much earlier (red eye departure). Is calling EK and asking the CSR to book it manually possible or an isue?
Nov 27, 2016, 3:47 pm
#669
Join Date: Nov 2013
Posts: 5,454
It shouldn't be a problem, but I would call DXB instead of the local offices.
Dec 1, 2016, 11:55 am
#672
Join Date: Jun 2015
Location: UK
Posts: 121
Some friends are travelling to Brisbane. They are within 70 miles of Manchester airport on this side, but the limit in Brisbane is 60 km.Seems a bit unfair to limit it to 60km. Their destination is 80km from the airport. How rigid is the calculation? & how much would they be charged excess if they booked it?
Dec 1, 2016, 1:51 pm
#673
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Some friends are travelling to Brisbane. They are within 70 miles of Manchester airport on this side, but the limit in Brisbane is 60 km.Seems a bit unfair to limit it to 60km. Their destination is 80km from the airport. How rigid is the calculation? & how much would they be charged excess if they booked it?
Extra cost depends on the city, I don't see it mentioned here:
http://www.emirates.com/za/english/f...eur-drive.aspx
Dec 1, 2016, 4:43 pm
#674
Join Date: Jan 2016
Posts: 905
Rome-Bangkok (via Dubai). Rome pickup worked very well, confirmed by text and phone call 48 hours prior. Bangkok arrival ( booked through the web)...no confirmation other than online, and no car on arrival. I was in a rush and couldn't be bothered searching, so just took a cab. Pretty unimpressed though.
Dec 1, 2016, 5:08 pm
#675
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
Some friends are travelling to Brisbane. They are within 70 miles of Manchester airport on this side, but the limit in Brisbane is 60 km.Seems a bit unfair to limit it to 60km. Their destination is 80km from the airport. How rigid is the calculation? & how much would they be charged excess if they booked it?
Besides, where do you stop? Not all locations are created equal. Some places it's 70km and some it's 70 miles. For excess charges, you best be contacting the company that does it on EK's behalf at Brisbane.
Rome-Bangkok (via Dubai). Rome pickup worked very well, confirmed by text and phone call 48 hours prior. Bangkok arrival ( booked through the web)...no confirmation other than online, and no car on arrival. I was in a rush and couldn't be bothered searching, so just took a cab. Pretty unimpressed though.
Last edited by techie; Dec 1, 2016 at 5:14 pm