Platinum Desk?
May 20, 2013 | 1:29 am
#1
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
Platinum Desk?
It used to be that as Gold, I could e-mail the Gold desk directly for special requests etc (mine were usually seating-related) and get a prompt response usually within 24 hours from someone sensible.
Now with Platinum, I am struggling to find a way to contact them by e-mail and finally sent an e-mail to the Gold desk to which I got no response for 2 weeks and so then I sent it to customer affairs and I received a generic response directing me to their website form! Either they have gone backwards with Platinum or I am missing something? Anyone have any information on this?
Now with Platinum, I am struggling to find a way to contact them by e-mail and finally sent an e-mail to the Gold desk to which I got no response for 2 weeks and so then I sent it to customer affairs and I received a generic response directing me to their website form! Either they have gone backwards with Platinum or I am missing something? Anyone have any information on this?
.
May 20, 2013 | 6:57 am
#3
Join Date: Mar 2010
Location: Dubai, UAE
Programs: Skywards Plat, Etihad Gold, Aerosvit Gold, Virgin Silver, AA lifetime Gold, Sirius Gold
Posts: 1,229
Visually the same colour to all intents and purposes so you may actually be onto something here 
Having said that the DXB F lounge access when not in F does seem to work and is a real benefit - at least in my book.
Sorry this is way off topic so to return to topic - I am still waiting for a reply to a message I sent to them through their website and am not aware of any dedicated email address for Platinums.
Having said that the DXB F lounge access when not in F does seem to work and is a real benefit - at least in my book.Sorry this is way off topic so to return to topic - I am still waiting for a reply to a message I sent to them through their website and am not aware of any dedicated email address for Platinums.
Last edited by mrtdxb; May 20, 2013 at 6:59 am Reason: Apology for off topic post
May 20, 2013 | 2:41 pm
#4
Join Date: Apr 2005
Programs: Eurostar Carte Etoile, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 9,000
Visually the same colour to all intents and purposes so you may actually be onto something here Having said that the DXB F lounge access when not in F does seem to work and is a real benefit - at least in my book.
Sorry this is way off topic so to return to topic - I am still waiting for a reply to a message I sent to them through their website and am not aware of any dedicated email address for Platinums.
Having said that the DXB F lounge access when not in F does seem to work and is a real benefit - at least in my book.Sorry this is way off topic so to return to topic - I am still waiting for a reply to a message I sent to them through their website and am not aware of any dedicated email address for Platinums.
I never knew such service by email existed. So if you happen to obtain that email address I'd be interested to have it as well. Should I happen to call them before you do I'll send you a PM
May 21, 2013 | 1:54 am
#5
Join Date: Nov 2012
Programs: EK Skywards Gold, EY Guest Silver, GA FF Silver, Enrich Blue, QR Burgundy
Posts: 16