Platinum Desk?
 

It used to be that as Gold, I could e-mail the Gold desk directly for special requests etc (mine were usually seating-related) and get a prompt response usually within 24 hours from someone sensible.

Now with Platinum, I am struggling to find a way to contact them by e-mail and finally sent an e-mail to the Gold desk to which I got no response for 2 weeks and so then I sent it to customer affairs and I received a generic response directing me to their website form! Either they have gone backwards with Platinum or I am missing something? Anyone have any information on this?

Maybe platinum is the new silver now.:D.

Visually the same colour to all intents and purposes so you may actually be onto something here :) Having said that the DXB F lounge access when not in F does seem to work and is a real benefit - at least in my book.

Sorry this is way off topic so to return to topic - I am still waiting for a reply to a message I sent to them through their website and am not aware of any dedicated email address for Platinums.

Have you called the call centre and asked them? When you call them and enter your Skywards number you should be identified as a Platinum member and the people who then take your call should be able to give you that email address.

I never knew such service by email existed. So if you happen to obtain that email address I'd be interested to have it as well. Should I happen to call them before you do I'll send you a PM

What will be the Gold desk email? I'm not aware of this.