Stupid system...
Feb 28, 2013 | 3:04 pm
#1
Original Poster
Join Date: Nov 2012
Location: DXB :) or NCE
Programs: Platinum : Amex | Gold : EK Bonvoy Carlson Hilton
Posts: 303
Stupid system...
Hi FT,
I bought a return ticket NCE-HKG via DXB and picked the A380 return flight that stops in BKK... and now my travel had change and I want to embark the plane in BKK.
I tried to manage my booking online and couldn't finalize it (Please contact your local office error)...
This evening I call CS and they told me that I have to pay the modification fees (100- ok), the flight cost difference and change flight as my original one is sold out !
If I "miss" my first leg, and do a No Show, I'll lose my entire return... and I can't keep my existing seat in that EK385 A380...
HKG-DXB to BKK-DXB is a totally different ticket even the actual plane stops in BKK !
I bought a return ticket NCE-HKG via DXB and picked the A380 return flight that stops in BKK... and now my travel had change and I want to embark the plane in BKK.
I tried to manage my booking online and couldn't finalize it (Please contact your local office error)...
This evening I call CS and they told me that I have to pay the modification fees (100- ok), the flight cost difference and change flight as my original one is sold out !
If I "miss" my first leg, and do a No Show, I'll lose my entire return... and I can't keep my existing seat in that EK385 A380...
HKG-DXB to BKK-DXB is a totally different ticket even the actual plane stops in BKK !
Feb 28, 2013 | 3:10 pm
#3
Join Date: Nov 2012
Location: UK
Programs: BA GGL, FB Ultimate, Marriott Ambassador, Hilton Diamond
Posts: 412
Just book a cheap one way flight on AK from BKK to HKG... It will definitely cost you less than €100++
And yes, this is pretty standard on a relatively cheap Y ticket.
And yes, this is pretty standard on a relatively cheap Y ticket.
Feb 28, 2013 | 4:22 pm
#4
Original Poster
Join Date: Nov 2012
Location: DXB :) or NCE
Programs: Platinum : Amex | Gold : EK Bonvoy Carlson Hilton
Posts: 303
Feb 28, 2013 | 4:29 pm
#5
Join Date: Nov 2012
Location: UK
Programs: BA GGL, FB Ultimate, Marriott Ambassador, Hilton Diamond
Posts: 412
Like I said, it probably would be cheaper to book another ticket between HKG and BKK.
Feb 28, 2013 | 4:30 pm
#6
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,043
It would be from DMK rather than BKK, but will let you avoid the problems you describe.
Feb 28, 2013 | 4:38 pm
#7
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,791
HKG-DXB and BKK-DXB are, as the agent said, treated as if they were separate flights. Rebooking from HKG-DXB to BKK-DXB is just like going on a whole new flight. At any time, the availability on HKG-DXB and BKK-DXB (same plane) are quite different!
Feb 28, 2013 | 5:45 pm
#8
Join Date: Nov 2007
Location: KYE
Posts: 4,153
If you haven't flown yet, then that sounds about right.
Having said that the fare to HKG allows the routing to be HKG-BKK-DXB-VCE with stopovers allowed. Same thing is the fare to BKK allowing BKK-HKG-DXB-VCE routing.
With you having to go from BKK that means you could fly BKK-HKG then HKG-DXB with EK on the same ticket and be able to catch your non stop flight in HKG (I think they connect from memory). Provided there is availability in your original fare bucket for BKK-HKG, HKG-DXB-VCE you will only have to pay the 100 euro reissue fee.
Having said that the fare to HKG allows the routing to be HKG-BKK-DXB-VCE with stopovers allowed. Same thing is the fare to BKK allowing BKK-HKG-DXB-VCE routing.
With you having to go from BKK that means you could fly BKK-HKG then HKG-DXB with EK on the same ticket and be able to catch your non stop flight in HKG (I think they connect from memory). Provided there is availability in your original fare bucket for BKK-HKG, HKG-DXB-VCE you will only have to pay the 100 euro reissue fee.
Mar 1, 2013 | 7:46 am
#9
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
If you haven't flown yet, then that sounds about right.
Having said that the fare to HKG allows the routing to be HKG-BKK-DXB-VCE with stopovers allowed. Same thing is the fare to BKK allowing BKK-HKG-DXB-VCE routing.
With you having to go from BKK that means you could fly BKK-HKG then HKG-DXB with EK on the same ticket and be able to catch your non stop flight in HKG (I think they connect from memory). Provided there is availability in your original fare bucket for BKK-HKG, HKG-DXB-VCE you will only have to pay the 100 euro reissue fee.
Having said that the fare to HKG allows the routing to be HKG-BKK-DXB-VCE with stopovers allowed. Same thing is the fare to BKK allowing BKK-HKG-DXB-VCE routing.
With you having to go from BKK that means you could fly BKK-HKG then HKG-DXB with EK on the same ticket and be able to catch your non stop flight in HKG (I think they connect from memory). Provided there is availability in your original fare bucket for BKK-HKG, HKG-DXB-VCE you will only have to pay the 100 euro reissue fee.
Mar 1, 2013 | 10:54 am
#10
Original Poster
Join Date: Nov 2012
Location: DXB :) or NCE
Programs: Platinum : Amex | Gold : EK Bonvoy Carlson Hilton
Posts: 303
That weird about the stop in BKK... anyhow, it is not my agenda to fly HKG-BKK.
I called back CS today, and had a nice gentleman that did not modify automatically, but manually and was able to get me on EK385 from BKK instead of HKG for 113€ if I drop to SAVER, and 153€ in FLEX... so here we are !
The system can be weird, but some persons are more clever or less lazy than others. I'm glad I could do it.
Thanks to the new allocation as well as it seems we went from a packed ECO to some seats available.
I called back CS today, and had a nice gentleman that did not modify automatically, but manually and was able to get me on EK385 from BKK instead of HKG for 113€ if I drop to SAVER, and 153€ in FLEX... so here we are !
The system can be weird, but some persons are more clever or less lazy than others. I'm glad I could do it.
Thanks to the new allocation as well as it seems we went from a packed ECO to some seats available.
Mar 1, 2013 | 4:09 pm
#11
Join Date: Apr 2003
Programs: B6 Mosaic 3, Bonvoy LT Titanium (x SPG LT), UA Silver
Posts: 6,172
With Emirates it all depends on the day/time in which you call. Often times at the beginning of the week, fairly full flights zero out and nothing shows available. Then suddenly by Wed/Thursday seats in all fare buckets appear. They either clean out duplicate bookings or just mess with people's minds...but it seems to happen every week.
Mar 1, 2013 | 7:25 pm
#12
Join Date: Nov 2007
Location: KYE
Posts: 4,153