How stupid
Feb 21, 2013, 4:01 am
#1
Original Poster
Join Date: Mar 2012
Programs: EK Skywards Gold, Etihad Guest Gold, VS
Posts: 256
How stupid
A friend, booking trips for his family from a couple of UK destinations, was told by customer service that, because of EK's credit card holder being present requirements, he would need to be in London and Manchester at the same time!
Is it 1st April?
Is it 1st April?
Feb 21, 2013, 4:10 am
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
According to the ek.com booking page, when booking ex UK , the credit card rules are shown as
So, unless the CC holder is one of the passengers, the credit card should not be needed and would seem that customer service may be incorrect
Originally Posted by ek.com
Warning: for this itinerary, if cardholder is one of the passengers, the card used to pay for travel must be presented when you check in at the airport
Feb 21, 2013, 5:28 am
#4
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,617
Feb 21, 2013, 6:41 am
#5
Join Date: Jan 2010
Posts: 9,307
I noticed recently that when booking on emirates.com ex-uk that the passenger name was being forced into the cardholder box at the CC payment page. This is usually done when the cardholder must be present and was not previously a feature ex-uk.
It may not be reflected in the text quoted above, but EK are not known for being on the ball as regards updating things like this on their website.
It may not be reflected in the text quoted above, but EK are not known for being on the ball as regards updating things like this on their website.
Feb 21, 2013, 9:21 am
#7
Original Poster
Join Date: Mar 2012
Programs: EK Skywards Gold, Etihad Guest Gold, VS
Posts: 256
And yet most other airlines seem to manage without such restrictions.
His problems began when booking via the EK website, I quote
"It would let me book, but she and I would have to produce the same credit card when checking in. A bit of a challenge when she is in MAN and I am in LHR at the same time."
This was confirmed by EK customer services.
The solution was to book via a travel agency or similar.
His problems began when booking via the EK website, I quote
"It would let me book, but she and I would have to produce the same credit card when checking in. A bit of a challenge when she is in MAN and I am in LHR at the same time."
This was confirmed by EK customer services.
The solution was to book via a travel agency or similar.
Feb 21, 2013, 12:13 pm
#9
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Where the cardholder is one of the passengers , the card is required
Where the cardholder is not one of the passengers, no card is required
From manchester, there is no issue since his is not one of the passsengers and so the card will not need to be presented
From London, since he is one of the passengers, he will need to present it -- which I assume is not a problem for him
Storm in a teacup
I assume that , like BA, where the cardholder is not travelling, when the booking is made, the airline does more checks on validity of card
Feb 21, 2013, 12:19 pm
#10
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
I had an AMEX card replaced due to the stripe not reading very well and the new card had a new card number
The 12th digit of the AMEX card number is a card sequence number which is incrememented whenever a card is replaced for being lost/damaged/stolen , so that number changes and so the final digit will change since it is a checksum digit
Feb 21, 2013, 12:21 pm
#11
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Not uncommon for airlines to ensure this.
My friend was denied boarding by SQ for not having the credit card she had present with her that was used to book the ticket. This was a few years ago. And the credit card was under her name.
CX also enforces this, and once I was told the alternative was for credit card holder to visit the local office before traveling so that the staff can verify the payment.
However for online bookings that use the SMS verification it is not needed anymore (was told by the CX agent on the phone).
My friend was denied boarding by SQ for not having the credit card she had present with her that was used to book the ticket. This was a few years ago. And the credit card was under her name.
CX also enforces this, and once I was told the alternative was for credit card holder to visit the local office before traveling so that the staff can verify the payment.
However for online bookings that use the SMS verification it is not needed anymore (was told by the CX agent on the phone).
Feb 21, 2013, 12:23 pm
#12
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Can't imagine lost cards retaining same number.
My replacement cards always get new numbers. Only expired ones retain same numbers and get new expiration date
Feb 21, 2013, 12:53 pm
#14
Join Date: Oct 2011
Posts: 62
oh my bad, makes sense lost cards would get new numbers, I thought they would keep them the same for those annoying recurring payments (like AA/RAC membership).
My MBNA cc chip stopped being recognised, contactless payments were fine though, so I was sent a replacement last week, it has the same number.
I still have my expired Barclay's debit card I held onto as I thought I'd need to show the card at check-in, still haven't got rid of it!
My MBNA cc chip stopped being recognised, contactless payments were fine though, so I was sent a replacement last week, it has the same number.
I still have my expired Barclay's debit card I held onto as I thought I'd need to show the card at check-in, still haven't got rid of it!
Feb 21, 2013, 7:12 pm
#15
Join Date: Sep 2012
Location: SFO
Posts: 224
I have to call EK soon for this very reason. Lost the card I used to purchase so need to figure out what to do but am waiting for the replacement card to arrive. Flight's not until the end of March, but the current fare is higher than when I bought. I called UA today for a flight I have on Saturday and they confirmed with airport staff that I didn't need to show it. Strangely, they said I could present any credit card. Wouldn't they just want my ID.