skywards audit
Sep 10, 2012, 9:10 pm
#3
Join Date: Nov 2007
Posts: 232
Of all the folks, my mother's account was audited about two years ago. I manage her flight bookings and account etc. Access was not available for 3-4 weeks. No detailed explanation given when account was restored, just a "we are pleased to restore access" type email.
Sep 11, 2012, 4:34 am
#5
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
Sep 11, 2012, 5:16 am
#6
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,715
Sep 11, 2012, 5:29 am
#7
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Sep 12, 2012, 10:15 am
#8
Original Poster
Join Date: Feb 2012
Posts: 9
Did you call them to solve the problem or how did get it through
Jul 3, 2021, 4:15 am
#10
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,225
I got an email today informing me of an Audit after transferring AMEX points into my account to book a ticket for a friend from Dubai to the EU. Locked my account and asked for my passport and my contact info. Anyone heard of this recently? First ticket booked with EK miles in well over 6 months-the last ticket I booked was for myself with miles to MLE. Seems strange as I had EK Gold Status up until last year and have flown them quite a bit on Paid F/J over the years.
At Emirates Skywards, we carry out periodic routine checks on our members’ accounts to ensure the accuracy of profile information and that transactions are in line with the Emirates Skywards Programme rules. Your Emirates Skywards account was placed under audit in order to do so.
During this period, Miles from your account cannot be redeemed and your Miles flown within this time may not be auto-tracked to your Emirates Skywards account. You will also not be able to access your account on emirates.com. Any Miles due to expire will not be re-instated.
At Emirates Skywards, we carry out periodic routine checks on our members’ accounts to ensure the accuracy of profile information and that transactions are in line with the Emirates Skywards Programme rules. Your Emirates Skywards account was placed under audit in order to do so.
During this period, Miles from your account cannot be redeemed and your Miles flown within this time may not be auto-tracked to your Emirates Skywards account. You will also not be able to access your account on emirates.com. Any Miles due to expire will not be re-instated.
Last edited by DLATL777; Jul 3, 2021 at 4:42 am
Sep 30, 2021, 10:20 am
#12
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
Same here - just received the email this morning. Had transferred in a bunch of Amex points and redeemed for tix yesterday. This morning, received the audit letter requesting a copy of passport and other info.
Oct 12, 2021, 9:00 am
#13
Join Date: Jul 2017
Posts: 204
Nov 4, 2021, 3:02 am
#14
Original Member
Join Date: May 1998
Location: New York City
Posts: 3,506
My account has been locked after an Amex transfer. Very quick to request identification documents like a passport via email and not a secure platform and very slow to even respond. Very unprofessional and definitely puts a dampener on my perception of the EK brand. No monkey games on my account. Just a transfer from Amex.
Nov 4, 2021, 7:29 am
#15
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
My account has been locked after an Amex transfer. Very quick to request identification documents like a passport via email and not a secure platform and very slow to even respond. Very unprofessional and definitely puts a dampener on my perception of the EK brand. No monkey games on my account. Just a transfer from Amex.