Lurker HELP requested
Jun 2, 2012 | 9:57 am
#1
Original Poster
Join Date: Jan 2012
Posts: 36
Lurker HELP requested
last year i transferred spg points to emirates. the original reservation needed to be cancelled and the points where returned to the emirates account. Emirates has since frozen my account with them (all the miles where funded via SPG)
does SPG have any contact at emirates to resolve this issue. Emirates has basically taken 150k points away
thank you for your help
does SPG have any contact at emirates to resolve this issue. Emirates has basically taken 150k points away
thank you for your help
Jun 2, 2012 | 10:48 am
#3
Original Poster
Join Date: Jan 2012
Posts: 36
thanks for the reply
skyward points have not offered any tangible assitance. The issue has been going on since September, starwood must have some liason with skyward.
Is there an alternat way to contact SKYWARD that circumvents the call center?
Is there an alternat way to contact SKYWARD that circumvents the call center?
Jun 2, 2012 | 1:29 pm
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
You have points in an Emirates account that were frozen by Emirates. I would suggest you ask the Emirates forum how to best work with Emirates. SPG has nothing to do with freezing an Emirates account.
Jun 2, 2012 | 2:49 pm
#6
Join Date: May 1999
Location: YEG
Posts: 1,578
why Emirates froze your account? did you violate any rules? does SPG transfer triggered the freeze. like other posters, i think this is something between you and Emirates.
I hope this gets resolved to your satisfaction.
good luck
I hope this gets resolved to your satisfaction.
good luck
Jun 2, 2012 | 5:58 pm
#7
Original Poster
Join Date: Jan 2012
Posts: 36
thanks for the reply
the issue was that a credit card used for taxes on the booked (and then cancelled) reservation was cancelled due to fraud that cancellation caused the credit to be rejected when emirates tried to refund the taxes back to the card.
I am not aware of any rule violation on my part
I am not aware of any rule violation on my part
Jun 2, 2012 | 6:31 pm
#8
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
From what you posted, this is not an SPG issue. Ask the mods to move this thread to the appropriate forum and you might get a better answer. Sounds like an issue between Emirates, your CC, and you.
Maybe your CC would be willing/able to reactivate your account to let the credit process. I can't believe Emirates doesn't have a process to address closed CC accounts.
Good luck.
Maybe your CC would be willing/able to reactivate your account to let the credit process. I can't believe Emirates doesn't have a process to address closed CC accounts.
Good luck.
Jun 2, 2012 | 6:33 pm
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Now that we have the full story:
1. Presuming that the card was cancelled as the result of someone else's action, call Emirates and give them the replacement card # and ask them to refund the taxes to that account. What happened is extremely odd because the CC issuer will generally accept the credit and post it to your new account. The credit refusal triggers all kinds of fraud alarms.
2. At the same time, point out that Emirates froze your account, but that it's now resolved. Would they please unfreeze.
You have no beef with anybody, but to the extent that there's a fix it's with Emirates and has much to do with SPG as it does with Macy's.
1. Presuming that the card was cancelled as the result of someone else's action, call Emirates and give them the replacement card # and ask them to refund the taxes to that account. What happened is extremely odd because the CC issuer will generally accept the credit and post it to your new account. The credit refusal triggers all kinds of fraud alarms.
2. At the same time, point out that Emirates froze your account, but that it's now resolved. Would they please unfreeze.
You have no beef with anybody, but to the extent that there's a fix it's with Emirates and has much to do with SPG as it does with Macy's.
Jun 2, 2012 | 7:36 pm
#11
Original Poster
Join Date: Jan 2012
Posts: 36
account blocked assitance needed
in August 2011 I booked two tickets dxb-sez and mru-dxb, I ended up having to cancel the tickets and paid the redeposit fee. Emirates took an extended period of time to credit the miles back to my account and then Emirates blocked my account.
I have called emirates multiple times and provided the requested documentation (a copy of my passport). I have gotten nowhere with respect to unblocking the account. I stand to have 150000 points become worthless- Emirates miles expire in 36 months.
The tickets where for me and my traveling companion - all legitimate travel nothing violating any rules.
What can I do to get someone at Emirates to assist me?
Thank you for your input.
I have called emirates multiple times and provided the requested documentation (a copy of my passport). I have gotten nowhere with respect to unblocking the account. I stand to have 150000 points become worthless- Emirates miles expire in 36 months.
The tickets where for me and my traveling companion - all legitimate travel nothing violating any rules.
What can I do to get someone at Emirates to assist me?
Thank you for your input.
Jun 2, 2012 | 7:40 pm
#12
Original Poster
Join Date: Jan 2012
Posts: 36
thanks again
I have posted the information in Skywards.
my theory for posting on SPG forum is that I have status with SPG and feel that the relationship between SPG and Skywards would help escalate the issue within Emirates.
Thank you for your understanding.
my theory for posting on SPG forum is that I have status with SPG and feel that the relationship between SPG and Skywards would help escalate the issue within Emirates.
Thank you for your understanding.
Jun 2, 2012 | 9:04 pm
#15
Join Date: May 1999
Posts: 1,627
I'd start with info at the following link: http://www.skywards.com/Help_servicecentres.aspx
It provides phone numbers, fax numbers, and info about email contact.
If you've already tried those, why not visit a ticket office / airport (or try phone reservations), and say that you want to buy a ticket (make it a refundable one), but you're not willing to do so until your Skywards account issue is resolved. Perhaps they'll help you resolve the issue quickly if a ticket purchase is on the line.
It provides phone numbers, fax numbers, and info about email contact.
If you've already tried those, why not visit a ticket office / airport (or try phone reservations), and say that you want to buy a ticket (make it a refundable one), but you're not willing to do so until your Skywards account issue is resolved. Perhaps they'll help you resolve the issue quickly if a ticket purchase is on the line.
Last edited by starflyer; Jun 2, 2012 at 9:13 pm