Lurker HELP requested
Jun 2, 2012 | 9:09 pm
#16
Original Poster
Join Date: Jan 2012
Posts: 36
thanks
I have been calling and emailing witout any results. I am trying to escalate the issue to get it resolved. A blocked account (for 9 months) and miles that expire.
Call center reps are outsourced and they are not able to provide any assitance with this issue.
I have been calling and emailing witout any results. I am trying to escalate the issue to get it resolved. A blocked account (for 9 months) and miles that expire.
Call center reps are outsourced and they are not able to provide any assitance with this issue.
Jun 2, 2012 | 9:29 pm
#17
Join Date: Nov 2007
Location: KYE
Posts: 4,153
I just called the Skywards desk and was able to get a reward ticket refunded (I had cancelled it few days ago) on the spot. I had to pay the cancellation charge and was told the taxes will be credited back later.
Where are you located?
Where are you located?
Jun 12, 2012 | 9:09 am
#18
Join Date: Jun 2012
Location: 30,000ft
Programs: EK, BA, EY, SQ, IHG, HH, SPG
Posts: 670
Lurker HELP requested
My take on this is that the machine ( in this case emirates ) Believes there has been fraudulent activity and won't unblock or refund until it is clear that whatever the fraud episode was has been cleared up (better to block than risk someone accusing you of lack of care). This has been said already but I think the only way you get this sorted is at an emirates office with ID and some letter from the cc explaining what happened to the card. Once the humans become convinced then they can get the necessary approvals to override the machines if that isn't too Orwellian!