Ek413 has been cancelled 9 April bus cls pax at langham hotel departure now 5pm 10 April nasty delay for someone like me all to syd 3 hr flight, meals taken care of, no calls and no wifi in hotel pay yourself! They supplied taxis

So A6-EDC went tech in AKL and is awaiting for tomorrows EK412?!
I think what they'll do is operate the delayed flight using the incoming aircraft while EDC is being readied for tomorrow's 413 rotation.

If you are just going to Sydney, why not just cancel and book one of the myriad of other flights to Sydney or , if part of a longer journey, speak to EK and see if you can get rebooked on another carrier?

I am on a skywards j class reward ticket besides I checked most flits full in y and j class patchy, it's school hols too

There were two A380's at Akl airport on 10 April, side by side at gates 15 & 16. They never mentioned what the issue was except technical and always safety in mind, but apologised several times for the 21 hour delay. J class had about 25 pax and alot got off in Sydney, not sure about how many Y class there were.

I received the following email today:

Without Prejudice or Admission of Liability



Mr sss sssssss

By e-mail: [email protected]





Dear Mr sss,



Emirates wishes to apologise for the delay encountered on flight EK413 from Auckland to Sydney, on 09 April. As you are aware the aircraft scheduled to operate this flight experienced technical difficulties.



Although every effort is made to achieve on-time departures, which is an integral part of our product, there are occasions when flights are delayed/cancelled due to unforeseen circumstances. The safety and security of our customers and staff is of paramount importance to Emirates, and we are sure you will concur with this position.



Emirates appreciates that your travel has been prolonged, and we can assure you that every effort was made to ensure that your travel plans returned to normal as soon as possible.



Whilst we cannot change what has occurred, we would welcome the opportunity to restore your faith in Emirates. As a Business class passenger, Skywards member, we have credited your Skywards account with 35,000 complimentary miles, as a gesture of goodwill. These miles will reflect in your account within 24 hours.



Once again, please accept Emirates sincere apologies for the disruption to your travel arrangements. Let me assure you personally that this is an isolated event and we will do our utmost to restore your confidence in Emirates as your airline of choice.



Yours sincerely,





Bruce Forbes

Vice President Customer Affairs

Very generous of them. Usually they offer a choice between a kick in the pants or a poke in the eye.

Had you complained or was this an umprompted bonus?

Unprompted. 21 hr delay on a 3 hr flight