I received the following email today:

Without Prejudice or Admission of Liability



Mr sss sssssss

By e-mail: [email protected]





Dear Mr sss,



Emirates wishes to apologise for the delay encountered on flight EK413 from Auckland to Sydney, on 09 April. As you are aware the aircraft scheduled to operate this flight experienced technical difficulties.



Although every effort is made to achieve on-time departures, which is an integral part of our product, there are occasions when flights are delayed/cancelled due to unforeseen circumstances. The safety and security of our customers and staff is of paramount importance to Emirates, and we are sure you will concur with this position.



Emirates appreciates that your travel has been prolonged, and we can assure you that every effort was made to ensure that your travel plans returned to normal as soon as possible.



Whilst we cannot change what has occurred, we would welcome the opportunity to restore your faith in Emirates. As a Business class passenger, Skywards member, we have credited your Skywards account with 35,000 complimentary miles, as a gesture of goodwill. These miles will reflect in your account within 24 hours.



Once again, please accept Emirates sincere apologies for the disruption to your travel arrangements. Let me assure you personally that this is an isolated event and we will do our utmost to restore your confidence in Emirates as your airline of choice.



Yours sincerely,





Bruce Forbes

Vice President Customer Affairs