Upgrade emails offers FAQ
 

Note - this 'feature' is now not available. EK have changed the way they send out upgrade emails.


Just got back from a few days DXB - which would have been great except we both had man flu (me) - cold (her), so it wasn't as memorable as in the past.

Anyhow, I watched and watched my in-box for the highly anticipated upgrade offer... only to be disappointed. The flight out looked perfect, rammed down the back, with a few seats up front (the other 2 flights were completely full).

When we got back home, the missus mentions she got an upgrade offer from Emirates. I asked her when, and she says 'Friday' - 2 days before our flight back. Once she'd got out of hospital (she deserved it for not telling me), she showed me the email, and it was an offer for AED1699 Y-J DXB-MAN.

As it happens, I would have been very annoyed, as the flight was switched the old cradle seats.

So, the question is, how come she got the offer and I didn't? What criteria do they use, or do they just send it one person on each PNR? I'd made the booking.

Cheers,

I've seen it when a colleague (Blue) on the same PNR as myself (Gold) got the offer, but I didn't. I've also seen it where both of us got the offer, and where I got the offer and they didn't. So it appears to be totally random.

I had only ever received this email offer once. Ironically it was on a ticket which I had cancelled and applied for the refund already but the EK system still thought I was travelling.

Theuy do seem to have a systems probnlem!

Thanks. I did notice that the code seemed to be generic, so no doubt I could have probably got the upgrade.

Yes, code works whether you received the email or not. I usually try the code out for all my flights just to see if I get lucky and I'd say it works about 10-15% of the time, whether or not I have received a mail offer.

The code syntax is as follows :

YYMMDDxxxx%AAABBB

where :

YY = Year
MM = Month
DD = Day
xxxx = Flight number (with leading "0"s if needed)
% = Cabin you are booked in now (Y or C)
AAA = Origin city
BBB = Destination city

eg. EK 335 from MNL to DXB on 15th January in Y class (upgrade to C) would be :

1201150335YMNLDXB

eg. EK 004 from LHR to DXB on 10th January in C class (upgrade to F) would be :

1201100004CLHRDXB

This is useful info thanks. Where do you put the code?

Go in to MMB from the link under Plan and Book on the front page of the website (ie without logging in first).

You'll see a field titled Offer Code (if any). It looks like it should go here.

Exactly.

Thats really interesting. Thanks. When do these sorts of offers normally get sent out? As assuming you put the code in a week before a flight compared to a day may get a different outcome?

Approx. 3-4 calendar days before the flight is when the mails usually go out.

you and me both!
I had flu all over Christmas, stayed in bed with a fever, felt very sorry for meself!

Flights back to LGW 1st week of Jan. were full for a week, I tried to change or upgrade every day, even tried pulling strings at EK HO, but no luck, it was rammed.
I ended up doing the unthinkable and getting an 8.20am EK15, but it was a nice surprise, although the 777 was parked in the back end of beyond, (Gate 136, first time in years I have been bussed to the plane) it was brand new equipment, everything worked well, seemed to have an all American flight crew too, (seems to be more and more of them on EK these days)
and I enjoyed the arabic breakfast for a change, really wasn't a bad trip despite it being 100% full load!

I haven't had an upgrade email for years now, but will try the code next time!

and for the first time in ages, both the auto baggage check thingy and the e-gate card worked without too much hassle... (only hassle was user failure to comprehend!)

Did you fly on the 5th. If so you must have been on the A6EGG . Just joined the EK fleet in November.I flew in it on 23rd dec on EK16

OT but A6-EGG joined the fleet on 11th October and made first flight on 14th October flying EK420 DXB-PER.

Source: http://theeksource.com/october2011.html