New Business Class meal service
Jul 10, 2011, 9:14 am
#31
Join Date: Nov 2010
Posts: 84
j tray service
Hi,
On a recent J trip DUS to DXB and then onwards from DXB to KHI I experienced the tray(ed) service. I thought it went pretty well and was done in no time. The staff was really nice on both flights. One thing that could have been a little better was the second offering on the breads. The attendant came with the bread basket when I finished my main course on both occasions but definitely no complaints.
No flat beds on DUS to DXB
did'nt know ek still had inventory without flat beds....
On a recent J trip DUS to DXB and then onwards from DXB to KHI I experienced the tray(ed) service. I thought it went pretty well and was done in no time. The staff was really nice on both flights. One thing that could have been a little better was the second offering on the breads. The attendant came with the bread basket when I finished my main course on both occasions but definitely no complaints.
No flat beds on DUS to DXB
did'nt know ek still had inventory without flat beds....
Jul 10, 2011, 11:12 am
#32
Join Date: Aug 2008
Programs: EK Gold, EY Gold, BA Gold OW Emerald, A3 *G, SV Skyteam Elite
Posts: 972
Jul 10, 2011, 12:12 pm
#33
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Experienced that last week on several flights intra ME. I thought it was neat too. Trays were cleared within an hour from take off, so had enough time on all flights to catch a snooze.
Now the bread roll was a mix of 3 different types, placed on an arabic bread roll. Not sure if someone will see as a wastage. Although I felt that the servings sizes are slightly smaller than before.
Now the bread roll was a mix of 3 different types, placed on an arabic bread roll. Not sure if someone will see as a wastage. Although I felt that the servings sizes are slightly smaller than before.
Jul 10, 2011, 12:45 pm
#34
Join Date: Apr 2010
Location: UK
Programs: BA Blue
Posts: 158
Just off from a BHX > DXB > MNL segment and obviously had the tray service. In my opinion, it is faster, but I think I preferred the old service - this is flights 5 / 6 on Emirates, 1-4 being the same trip and return two months ago.
For me the biggest downgrade is the desserts - I definitely don't think they are as nice as the choice served from the trolley - multiple helpings + some lovely fruit compotes / sauces.
The snacks are not as good either.
For me the biggest downgrade is the desserts - I definitely don't think they are as nice as the choice served from the trolley - multiple helpings + some lovely fruit compotes / sauces.
The snacks are not as good either.
Jul 12, 2011, 12:52 am
#35
Join Date: Oct 2010
Posts: 8
All crew have today been reminded to offer cheese/fruit/dessert to all customers at least twice, as was the case with the old service - not to just assume a customer is finished and clear away after one dessert course!
Also garlic bread is being reintroduced on those routes where it was removed in favour of a 'speciality bread'.
EK do appear therefore to be listening to feedback about the new service and adapting accordingly.
Also garlic bread is being reintroduced on those routes where it was removed in favour of a 'speciality bread'.
EK do appear therefore to be listening to feedback about the new service and adapting accordingly.
Jul 12, 2011, 5:26 am
#36
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
All crew have today been reminded to offer cheese/fruit/dessert to all customers at least twice, as was the case with the old service - not to just assume a customer is finished and clear away after one dessert course!
Also garlic bread is being reintroduced on those routes where it was removed in favour of a 'speciality bread'.
EK do appear therefore to be listening to feedback about the new service and adapting accordingly.
Also garlic bread is being reintroduced on those routes where it was removed in favour of a 'speciality bread'.
EK do appear therefore to be listening to feedback about the new service and adapting accordingly.
Jul 12, 2011, 5:37 am
#37
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,681
Please. Whoever is reading this. Just keep it simple. Serve it all on one tray and let us get to sleep/work quicker. No need for seconds.
Jul 12, 2011, 5:48 am
#38
Join Date: Nov 2010
Posts: 84
no need for seconds.... i want my fresh fruits first and later the dessert. you can have my "do not disturb sticker" and put two of those on your seat so that you're no disturbed 
Ugh. Did they also specify that if you have a DO NOT DISTURB sticker on after your first dessert course that you shouldn't be woken up to ask if you want a second round?
Please. Whoever is reading this. Just keep it simple. Serve it all on one tray and let us get to sleep/work quicker. No need for seconds.
Please. Whoever is reading this. Just keep it simple. Serve it all on one tray and let us get to sleep/work quicker. No need for seconds.
Jul 12, 2011, 5:53 am
#39
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
Unrelated to EK:
But...CO offers the choice of the "full service" or an "executive option (all at once)" meal in its BusinessFirst markets.
I always choose to get "all at once". My main goal is to get some sleep in the nice seat. I dont want to sit around for their 2-3 hour meal service.
On CO, they dont give you dessert / cheese with this executive option. In this case, you have to wait for the dessert course to come around if you want it.
So, I will agree with the OP of this thread that the new EK style may suit someone like me.
However, I understand there are people who really want the full service experience.
But...CO offers the choice of the "full service" or an "executive option (all at once)" meal in its BusinessFirst markets.
I always choose to get "all at once". My main goal is to get some sleep in the nice seat. I dont want to sit around for their 2-3 hour meal service.
On CO, they dont give you dessert / cheese with this executive option. In this case, you have to wait for the dessert course to come around if you want it.
So, I will agree with the OP of this thread that the new EK style may suit someone like me.
However, I understand there are people who really want the full service experience.
Jul 12, 2011, 2:09 pm
#41
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
Jul 12, 2011, 11:30 pm
#42
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,681
Just about every airline has crew working in Business Class who have been at their jobs longer than 8 months and actually can deliver the product in under 3 hours. Emirates is the exception. I don't care how the service is structured. I just want it over with quickly and efficiently. The old service was patently unfit for purpose. That's why it has been changed.
Jul 13, 2011, 1:30 am
#43
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
Just about every airline has crew working in Business Class who have been at their jobs longer than 8 months and actually can deliver the product in under 3 hours. Emirates is the exception. I don't care how the service is structured. I just want it over with quickly and efficiently. The old service was patently unfit for purpose. That's why it has been changed.
Having said that, my main gripe with the new meal service is:
1. No more canapes.
2. No bread choice
3. Only dessert or fruit/cheese. Not both.
The above has nothing really to do with the new serving style, but rather just cutbacks in general.
Jul 14, 2011, 11:54 am
#45
Join Date: May 2011
Location: Nottingham, UK
Programs: HHonors - Diamond, AA - EXP
Posts: 150
I take my first A380 flight early August and my first EK flight for over 4 years later this month, will be interesting to see how things have changed!