Q: How does EK deal with tickets of trips cancelled due to Ash cloud?
May 25, 2010, 12:10 pm
#1
Original Poster
Join Date: Nov 2000
Posts: 1,941
Q: How does EK deal with tickets of trips cancelled due to Ash cloud?
Hi there,
Quick question: during the Ash cloud days, one of my EK flights was cancelled. The ticket I hold is a ticket with a validity of 6 months, close to expiry now.
What are the terms and conditions for the usage of this ticket now? Does EK extend the validity for everybody affected by the Ash cloud events? Will they charge a change fee?
I know that LH extended the validity of tickets for all cancelled flights till year end, first rebooking free.
Help appreciated!
Best,
Calflyer
Quick question: during the Ash cloud days, one of my EK flights was cancelled. The ticket I hold is a ticket with a validity of 6 months, close to expiry now.
What are the terms and conditions for the usage of this ticket now? Does EK extend the validity for everybody affected by the Ash cloud events? Will they charge a change fee?
I know that LH extended the validity of tickets for all cancelled flights till year end, first rebooking free.
Help appreciated!
Best,
Calflyer
Jul 31, 2010, 3:43 am
#4
Original Poster
Join Date: Nov 2000
Posts: 1,941
Haven't called EK yet but will need to do so soon.
Anybody with any experience? I assume I was not the only one planning toi travel to Europe during "the Ash days".
Would be great to know what to expect before calling them.
Anybody with any experience? I assume I was not the only one planning toi travel to Europe during "the Ash days".
Would be great to know what to expect before calling them.