Problems with Website
Apr 15, 2009 | 3:44 am
#1
Original Poster
Join Date: Oct 2005
Programs: EL AL Gold, BA Gold, LH M&M
Posts: 1,050
Problems with Website
Just when i thought the wbsite was in the right direction, someone at EL AL messed it up again:
1. When trying to make a reservation, the destinations dont load up and the "continue" buttons doesnt work on SAFARI and FIREFOX. I cant make a reservation when I am using a mac. It was fine for a while for us mac users , not its not working again.
2. They got rid of the option of seeing available price options for +/- 3 days.
I think whoever "upgraded" the system now with adding 600 destinations, forgot those two issues.
1. When trying to make a reservation, the destinations dont load up and the "continue" buttons doesnt work on SAFARI and FIREFOX. I cant make a reservation when I am using a mac. It was fine for a while for us mac users , not its not working again.
2. They got rid of the option of seeing available price options for +/- 3 days.
I think whoever "upgraded" the system now with adding 600 destinations, forgot those two issues.
Apr 16, 2009 | 11:32 am
#2
Join Date: Dec 2008
Programs: DL Diamond; LY Plat; BA Bronze
Posts: 2,462
Just when i thought the wbsite was in the right direction, someone at EL AL messed it up again:
1. When trying to make a reservation, the destinations dont load up and the "continue" buttons doesnt work on SAFARI and FIREFOX. I cant make a reservation when I am using a mac. It was fine for a while for us mac users , not its not working again.
2. They got rid of the option of seeing available price options for +/- 3 days.
I think whoever "upgraded" the system now with adding 600 destinations, forgot those two issues.
1. When trying to make a reservation, the destinations dont load up and the "continue" buttons doesnt work on SAFARI and FIREFOX. I cant make a reservation when I am using a mac. It was fine for a while for us mac users , not its not working again.
2. They got rid of the option of seeing available price options for +/- 3 days.
I think whoever "upgraded" the system now with adding 600 destinations, forgot those two issues.
about issue 2 - try searching from the more destination button. then it will give you the option of +-3.
Apr 27, 2009 | 1:22 am
#5
Join Date: Mar 2002
Location: 30,000 Feet
Programs: LY Top Platinum, AA Platinum, Hertz President's Circle
Posts: 881
Password Reset
Every few months the elal.co.il website tries to force me to change my password. I HATE this "feature" and cannot understand why they insist on it. I have usernames and passwords for dozens of sites, airline sites as well, in which I am never required to change my password.
But here is the kicker with El Al: today the site prompts me to change my password and bumps me to a page where I am forced to choose a new password and of course it can't be the same as anything I have used in the past. Then, when I proceed and enter the new code, it bumps me to an error screen "sorry, you can't change your password at the present time" (rough translation from the Hebrew).
Here's another great one: They recently added a "My Reservations" link in the "e-club" section. LONG overdue and still of limited useability. On the interface, they provide links both to "Check My Trip" as well as "Update My Reservation." The Hebrew site links work fine. The English site are all BROKEN LINKS!!!!
And yet another: The El Al "IFLY" reservation system still won't let you book a stopover! The "multi-city" feature on every major travel site lets you load 4 or 5 legs into one reservation without a problem. El Al doesn't allow you to book TLV-LHR on Sunday, LHR-JFK (codesahre) on Tuesday and JFK-TLV on Thursday. They just don't provide for it. For no apparent reason! Isn't that one of the purposes on codeshare?
HAIM ROMANO!!!!!!!!!!!!!!!!!!!! You are a smart, talented, sophisticated and successful guy. FIRE THE WHOLE DAMM "IT" STAFF. THEY ARE MORONS!!!! The El Al website (including e-mail templates, check-in system, bridge to Amadeus, et al) is a sham and a disgrance, both for your company and for the country as a whole, since you are the "national" airline. YOU, HAIM ROMANO certainly know better. HALAS!
But here is the kicker with El Al: today the site prompts me to change my password and bumps me to a page where I am forced to choose a new password and of course it can't be the same as anything I have used in the past. Then, when I proceed and enter the new code, it bumps me to an error screen "sorry, you can't change your password at the present time" (rough translation from the Hebrew).
Here's another great one: They recently added a "My Reservations" link in the "e-club" section. LONG overdue and still of limited useability. On the interface, they provide links both to "Check My Trip" as well as "Update My Reservation." The Hebrew site links work fine. The English site are all BROKEN LINKS!!!!
And yet another: The El Al "IFLY" reservation system still won't let you book a stopover! The "multi-city" feature on every major travel site lets you load 4 or 5 legs into one reservation without a problem. El Al doesn't allow you to book TLV-LHR on Sunday, LHR-JFK (codesahre) on Tuesday and JFK-TLV on Thursday. They just don't provide for it. For no apparent reason! Isn't that one of the purposes on codeshare?
HAIM ROMANO!!!!!!!!!!!!!!!!!!!! You are a smart, talented, sophisticated and successful guy. FIRE THE WHOLE DAMM "IT" STAFF. THEY ARE MORONS!!!! The El Al website (including e-mail templates, check-in system, bridge to Amadeus, et al) is a sham and a disgrance, both for your company and for the country as a whole, since you are the "national" airline. YOU, HAIM ROMANO certainly know better. HALAS!