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Old Nov 3, 2023 | 6:41 am
  #1  
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All eyes on you!
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Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
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Lost and Found

Is there any number for EL AL Lost & Found? I ask as I left a pair of headphones on a flight from London yesterday. They had an air tag inside the box. The headphones were obviously not spotted by the cleaners at TLV and the aircraft was scheduled to fly to Newark a few hours after arriving in TLV. After not having been "seen" for a good number of hours they were "seen" at EWR. Does that mean I need to claim them from there, or can EL AL handle this?

Update: It now looks as if they are inside the terminal building at EWR, so I guess the aircraft cleaners there are more thorough than those at TLV. Any ideas as to what I could do?

Last edited by mikebg; Nov 3, 2023 at 7:16 am
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Old Nov 3, 2023 | 12:50 pm
  #2  
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: Israel/United States
Programs: ElAl - Plat.
Posts: 1,288
You have to dig deep on the ELAL website, but it’s there.

https://www.elal.com/eng/about-elal/contact-us
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Old Nov 4, 2023 | 11:20 am
  #3  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
Basically I should fill in the regular customer relations form there? I dont see a lost & found form there
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Old Nov 4, 2023 | 6:22 pm
  #4  
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: Israel/United States
Programs: ElAl - Plat.
Posts: 1,288
Originally Posted by mikebg
Basically I should fill in the regular customer relations form there? I don’t see a lost & found form there

If in Israel, try to call. Otherwise contact through one of the other methods offered.

Remember, they are going to be short staffed and responses will be longer.
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Old Nov 5, 2023 | 12:51 am
  #5  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
Originally Posted by awayIgo
If in Israel, try to call. Otherwise contact through one of the other methods offered.

Remember, they are going to be short staffed and responses will be longer.
Thanks. I will try calling.
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