Website woes

Old Jan 10, 19, 9:24 am
  #1  
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Join Date: May 2000
Location: Zichron Yakov, Israel
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Website woes

There used to be a thread in this forum about all the different problems with the El Al website. I can't seem to find it anymore, so just wanted to point out some annoying things that i've noticed recently. Please add your own issues:

1. Tried to login to my daughter's Matmid account because she had some 60 odd points and wanted to use them to at least get a free movie ticket. I had the Matmid number and the correct password, but the site says the password is expired. What frequent flyer program expires passwords for their accounts? I am not aware of any other airline or hotel program that expires passwords on a regular basis.
2. You would think that if my password is expired I just have to choose a new one. You would be wrong. Instead I have to choose to send myself a temporary code to my email or cell phone. Unfortunately it seems that my phone and email are not setup on my daughter's account. So now I can't even get in or reset the password. And I will have to call up their customer support. How stupid and wasteful is that.
3. Does anyone know if Online checkin still requires that you input the long ticket number but looking up the reservation still goes by the Record locator/PNR ?
nombody is online now  
Old Jan 10, 19, 2:44 pm
  #2  
 
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GGL/CCR, Hilton Diamond, Avis President's Club
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I think the password nonsense is the result of a local regulation of the Bank of Israel. It applies to Israeli banks as well.
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Old Jan 11, 19, 5:03 am
  #3  
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Originally Posted by mikebg View Post
I think the password nonsense is the result of a local regulation of the Bank of Israel. It applies to Israeli banks as well.
But El Al isn't a bank. Is it some idiotic policy administrator who looked at the bank password protected polcies and decided that they should do the same thing for Matmid?
nombody is online now  
Old Jan 11, 19, 7:37 am
  #4  
 
Join Date: Mar 2008
Location: Israel/United States
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Unfortunately,there are a number of places, not just in Israel, that make you change your password every 6 months or so. It’s annoying but I do it. There are also places that send codes to phones to verify you are you. I use a smart phone, iPad and laptop. One of my American banks makes me do the code thing each time I switch between them.

You indicate it is your daughter’s account. Is this a minor or an adult. If a minor- you should have just out your phone into the account, ( I know, hindsight is yuck), if an adult, it makes sense that you need to prove your right to access.
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Old Jan 12, 19, 1:15 pm
  #5  
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Like I said earlier - El Al is not a bank. There is no reason for them to implement bank-like security procedures. I'm not aware of any other airline or hotel program that makes you change your password on such a frequency. And in fact, forcing people to change passwords regularly like this is now regarded in the cybersecurity field as a bad idea and makes the site less secure. (I work in that field).
nombody is online now  
Old Jan 12, 19, 11:55 pm
  #6  
 
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GGL/CCR, Hilton Diamond, Avis President's Club
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Originally Posted by nombody View Post
And in fact, forcing people to change passwords regularly like this is now regarded in the cybersecurity field as a bad idea and makes the site less secure. (I work in that field).
The important word in what you wrote is 'NOW'. You would normally expect the Israelis to be up to 10 years behind with these things ...
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Old Jan 21, 19, 2:07 am
  #7  
 
Join Date: Aug 2009
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Just used the app to check in for the first time in ages. January 2019. No ability to issue a boarding pass to the iOS wallet. No biometric identification had to enter the PNR despite being logged in with Matmid to check in. Very very poor.
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Old Sep 27, 19, 6:19 pm
  #8  
 
Join Date: Jun 2011
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Oh my god... I just registered for Matmid earlier this month when I flew LY to Israel. Finally got the email with my account login details today, so I logged in with the temporary password they sent me to create a permanent one. Crappy website, but fine - it worked.

Buuuutttt... trying to add the flights I recently took was a clown show. It asks you for origin/destination, flight numbers, etc. - fine. But at the bottom it also asks for the ticket number and "order number" (which, the helpful info icon tells me, is "six digits or numbers" - I assume it's the record locator.) So I input all that info and click "add a missing flight" - and the site just goes into hang mode, with the spinning circle of interminable death. Several repeated attempts and trial and error later, I realize that inputting the ticket number and record locator is to blame. If I leave that info out, then it accepts the flight info, and the flights show up under the "submitted for updating" link. Of course, we'll see when/if those flights do get credited.

Was this website done in 2002 by a group of high school students for a final class project? Unbelievable.
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Old Oct 7, 19, 9:52 pm
  #9  
 
Join Date: Jan 2011
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for some reason the website wont take my credit card.
i suspect its because they require a passport number- as they have a required passport number field.
This field is not relevent to credit cards outside of Israel- so i suspect that either their payment system is down or this field is blocking transactions.Not matter what i enter in.
uber annoying.
simba8 is offline  

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