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Thread: Website woes
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Old Jan 10, 2019 | 9:24 am
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nombody
All eyes on you!
25 Years on Site
 
Join Date: May 2000
Location: Zichron Yakov, Israel
Programs: BA Silver
Posts: 840
Website woes

There used to be a thread in this forum about all the different problems with the El Al website. I can't seem to find it anymore, so just wanted to point out some annoying things that i've noticed recently. Please add your own issues:

1. Tried to login to my daughter's Matmid account because she had some 60 odd points and wanted to use them to at least get a free movie ticket. I had the Matmid number and the correct password, but the site says the password is expired. What frequent flyer program expires passwords for their accounts? I am not aware of any other airline or hotel program that expires passwords on a regular basis.
2. You would think that if my password is expired I just have to choose a new one. You would be wrong. Instead I have to choose to send myself a temporary code to my email or cell phone. Unfortunately it seems that my phone and email are not setup on my daughter's account. So now I can't even get in or reset the password. And I will have to call up their customer support. How stupid and wasteful is that.
3. Does anyone know if Online checkin still requires that you input the long ticket number but looking up the reservation still goes by the Record locator/PNR ?
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