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Old Dec 19, 2016 | 5:18 am
  #1  
joelicht
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Join Date: Dec 2016
Programs: elal
Posts: 1
el al refund
How long should it take to receive refunds from el al thru my travel agency ? So far it has been one month since the ticket was cancelled .
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Old Dec 19, 2016 | 5:56 am
  #2  
moe8555
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Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro, Sixt Diamond
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That's about the timeframe. I once inquired about this and they said it takes 30 days. Didn't end up cancelling, though.
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Old Jan 5, 2017 | 7:31 am
  #3  
davidffei
 
Join Date: Jun 2012
Posts: 3
Waiting almost a year!
Cannot get anyone to respond and to send the refund and it's literally almost a year
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Old Jan 5, 2017 | 7:32 am
  #4  
davidffei
 
Join Date: Jun 2012
Posts: 3
Contact?
Does anyone have an email address for a contact in the executive office? TIA
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Old Jan 5, 2017 | 11:40 am
  #5  
moe8555
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Join Date: Sep 2011
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Posts: 1,478
Sounds as good a time as any for small claims court + interest + damages!
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Old Jan 5, 2017 | 9:22 pm
  #6  
simba8
 
Join Date: Jan 2011
Location: YYZ
Posts: 765
Originally Posted by joelicht
How long should it take to receive refunds from el al thru my travel agency ? So far it has been one month since the ticket was cancelled .
How did you pay? Was it via credit card?
Was the charge through EL AL or thought the TA?
Can you contact your credit card and put through a dispute for the charge?
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Old Jan 6, 2017 | 12:04 am
  #7  
Dovster
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Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
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On 21 November I cancelled an itinerary TLV-VCE afraid that LY might be on strike when I was supposed to travel.

On 28 November the credit for the cancellation appeared on my credit card statement.
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