Lets Say... A Very Theoratical Question :)
Dec 8, 2009, 11:13 am
#1
Original Poster
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
Lets Say... A Very Theoratical Question :)
Lets say that you booked a flight on the x/12/2009, And you are coming back
on the y/12/2009...
Lets say that you decided to change your itinerary to be x-1/12/2009 and returning y-1/12/2009.
And lets say that a week after your trip ended you log to EL-AL web site to see
points were given as expected, And you see you got points for x/12/2009 and x-1/12/2009 flight and as well on the return...
Would you call EL-AL to tell them, Hey, You just gave me by mistake Z amount of points (Basic & Extra), Please take them back...
How would you react?
on the y/12/2009...
Lets say that you decided to change your itinerary to be x-1/12/2009 and returning y-1/12/2009.
And lets say that a week after your trip ended you log to EL-AL web site to see
points were given as expected, And you see you got points for x/12/2009 and x-1/12/2009 flight and as well on the return...
Would you call EL-AL to tell them, Hey, You just gave me by mistake Z amount of points (Basic & Extra), Please take them back...
How would you react?
Dec 8, 2009, 12:52 pm
#4
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Wirelessly posted (BlackBerry8310/4.5.0.110 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Write to them then forget about it.
Write to them then forget about it.
Dec 14, 2009, 3:37 am
#7
Join Date: Jun 2006
Location: Israel
Programs: Elal Silver, AirCanada Aeroplan, AA AAdvantage, KLM Flying Blue, Continental OnePass, Delta Skymiles
Posts: 530
In the same way I ask them to credit me points when they make a mistake, I would tell them to take the points back. But I always tell the cashier girl that she made a mistake and gave me too much change as well.
That may be just me.
That may be just me.
Dec 14, 2009, 11:50 am
#8
Original Poster
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
Its not that i need the 200 points, i have too many...
Dec 16, 2009, 4:24 am
#9
Original Poster
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
Well Just an update, Not sure how much to believe in what was told...
Called the EL-AL, told them there is a mistake in my account, and I have
a flight i have got points for flight i never did, So a computer mistake probably.
I was given an answer that this is a periodic check (?), And they are very
thankful for my report, And since i am a good customer they give me an upgrade
voucher to Europe or US (They actually asked me to choose, its obvious i choose to the US).
Sof Tof, Hakol Tof,
Happy Hanuka...
Called the EL-AL, told them there is a mistake in my account, and I have
a flight i have got points for flight i never did, So a computer mistake probably.
I was given an answer that this is a periodic check (?), And they are very
thankful for my report, And since i am a good customer they give me an upgrade
voucher to Europe or US (They actually asked me to choose, its obvious i choose to the US).
Sof Tof, Hakol Tof,
Happy Hanuka...
Dec 16, 2009, 9:07 am
#11
Original Poster
Join Date: Dec 2007
Location: Israel
Programs: AA EP, DL DM, FB PL, LY PL, BA Bronze, HH Diamond, PC Royal Ambassador, BW Platinum
Posts: 983
Dec 16, 2009, 10:04 am
#12
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
Dec 16, 2009, 10:45 am
#13
Join Date: Aug 2008
Programs: A3 *G, BA silver, LH, UA
Posts: 518
What about a guy who almost never checks his account? Or are they check that you are:
a. addicted to entering into your club account.
b. honest.
c. have the time to call them (or to boss someone around to call them).
(and you must satisfy all three conditions).