UK261
Aug 2, 2024 | 8:59 am
#1
Original Poster
Join Date: Oct 2017
Location: Cornwall
Posts: 325
UK261
LGW to JTR (Santorini) flight was delayed and arrival was 3 hours and 3 mins late according to Flight Aware. We were cited 'technical delay' but is anyone able to tell me where I may find the correct reason for delay. 30/7/24 EZY 8241.
To complicate matters it was booked via Expedia - not sure if it does complicate stuff or not?
Thank you
To complicate matters it was booked via Expedia - not sure if it does complicate stuff or not?
Thank you
Aug 2, 2024 | 10:00 am
#2
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,035
It doesn’t matter how you booked your flight. Contact easyJet direct, the link to claim is below. If you have been told by anyone at easyJet that the delay was caused by technical issues with the aircraft, I’d rely on that.
Here’s the link, if you have any questions when completing it please come back:
https://www.easyjet.com/en/claim/EU261
Here’s the link, if you have any questions when completing it please come back:
https://www.easyjet.com/en/claim/EU261
Aug 15, 2024 | 10:40 am
#3
Original Poster
Join Date: Oct 2017
Location: Cornwall
Posts: 325
Thank you and apologies for the late reply.
The claim was submitted via Easyjets form but they initially said they couldn't find the booking - all details were correct paying particular attention to the flight reference (7 digits). Back to them via their contact form and the complaints form and nothing yet. What is the best course of action here please?
Thanks for any help.
The claim was submitted via Easyjets form but they initially said they couldn't find the booking - all details were correct paying particular attention to the flight reference (7 digits). Back to them via their contact form and the complaints form and nothing yet. What is the best course of action here please?
Thanks for any help.
Last edited by marshy11; Aug 15, 2024 at 10:54 am
Aug 15, 2024 | 12:16 pm
#4
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,035
easyJet have 8 weeks in which to respond to your claim. If there is no resolution in that time period you can issue a complaint via Aviation ADR - you will find the link to their website below. If you need any assistance please do come back. Oh, and please let us know how you get on 👍🏻
https://www.aviationadr.org.uk/how-t...asyjet-flight/
https://www.aviationadr.org.uk/how-t...asyjet-flight/
Aug 20, 2024 | 9:00 am
#5
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,920
Aug 20, 2024 | 3:32 pm
#7
Original Poster
Join Date: Oct 2017
Location: Cornwall
Posts: 325
A partial result tonight. After contacting them via X (formerly Twitter) we've had an email confirming UK261 is payable at the rate of 350. It should be 700 for both pax as the claims form asks for all pax details so not sure other than laziness why they haven't done it properly. We've emailed back but suspect we may have to start a single claim.