EasyJet refunds
 

Morning all.

My flights were cancelled last weekend and so I claimed for a refund - this would have been Thursday 19th. Since then I've heard nothing back (apart from a survey asking what I thought of the cancellation service!!) and crucially no refund to my card.

I am sure they are very busy having so many to deal with but surely a week is a reasonable timeframe? Has anyone else managed to get a refund from EZY and how long did it take ?

Cheers
TT

Assuming you paid via your credit card, request for a chargeback. I submitted a claim via Amex's UK portal and they credited my account within 24 hours. Remember to submit screenshots that prove the flight was cancelled.

Thanks but not sure if this is possible in my case as the amount was under £100

Afternoon - I did. My flight was due to be Wednesday 25th, but was cancelled last Sunday night. The website or app don't support requesting a full refund, so I called the call centre on Monday morning - dialled at 8am ready for them opening, and a mere 95 minutes later was connected. Full refund confirmed, and money was back onto my credit card by Thursday. Given everything else going on I'm really pleased with that.

Good luck!

The £100 minimum is for a Section 75 claim. You'll be doing a chargeback which does not have this limit.

Yes..I have even managed to get a £9.99 chargeback via Amex after flybe collapsed..

For those confused about chargeback.and section 75 this is a very good article.

https://www.moneysavingexpert.com/sh...rd-chargeback/

I had 4 tickets on easyjet for the next 10 days and easyjet were refusing refunds.

So did a dispute via AMEX . Got my charges reversed for all 4 tickets and now my Amex balance statement is negative :cool:

Easyjet had not sent me a email saying that they had cancelled some of my flights. This might be required by some card providers buy not Amex.

At least for me it looks as they only sent the cancellation email for the flights I had checked into.

So I checked into the flights ( was not officially cancelled as per easyjet app) and I then got a cancellation email.

Has anybody tried requesting a refund via Flight Club? If so, how easy was it to get through?

My flight hasn't been cancelled as yet - and I can't check-in for a couple of days.

My flight for April 5th from LGW to GIB is canceled. I called EasyJet several times and tried to Chat to get a cash refund- no success. I am in the US and EasyJet has 8 to 5 pm customer service hours and very difficult to get in touch with them with the time difference.

If I do not get through to them before my flight, what are my options? Let go of my money or settle for a voucher?

How did you book. If you have booked directly with easyjet then try to dispute the transaction wuth uour card provider.

If they have cancelled the flight ( in fact they have grounded all aircraft) you do not have to worry about the flight date .

Try to get a refund if you can.

​​ca

We've got a one-way flight from Paris to Catania on 24 April, which is not cancelled yet. This route has been cancelled for weeks, but starting on 16 April through 30 April, they show the flights as still going. Funny thing is, all of these April flights are "sold out". No way are they sold out. Seems to me they are just buying a little more time, hoping people voluntarily cancel or reschedule before EasyJet cancels. That way there is no refund obligation.

Thanks for the reply. Yes, it was through EasyJet website.

Try to check in and see what happens. I had a few flights in mid April which had exactly the same issue .

I was able to check in but got the cancellation email in a hour or so.

So basically it's either trying to get through to CS or chargeback via CC. Really customer friendly way of not having an online refund option. EU261 still applies in the UK so they cannot refuse full refund for flights they cancel.

I have a flight on the 19th April - Bristol to Bilbao which is not yet cancelled but the route is sold out for the whole month, so they are clearly planning on cancelling it. If they cancel within 14 days of the flight what are peoples opinions on EU261 compensation? Given the circumstances I wouldn´t have normally considered this, however I have had so many bad experiences with Easyjet and their failure to manage disruption, and also I will still need to make the essential journey to Spain around the 19th regardless as to whether the flight is cancelled or not so it would help with the extra cost of a last minute flight to Bilbao.

My argument for EU261 would be that this is now not due to extraordinary circumstances that they have cancelled the flight - Covid-19 has been known about for a while now, so they could have cancelled outside the 14 day limit, and other airlines are still operating to Spain, albeit a skeleton service. Secondly Easyjet have announced they are grounding the their entire fleet, and most flights for April are already 'sold out' online so they already know that these flights will be most likely to be cancelled just that they have'nt communicated anything official to the passengers.

It is a business decision by Easyjet. They know that 98% of all pax won't pursue a chargeback ot lawsuit against them.

How would you get into Spain ? are you a Spanish national/Resident ?

As at land borders, only residents will be able to enter the country by air or sea, with exceptions for certain professions or for reasons of force majeure.

There is a 30 day airport closure in place at the moment.

Had a look at my amex card statements. As mentioned earlier I had 4 tickets on easyjet who had cancelled the flights and AMEX had initially closed the dispute and removed the payments from my account.


Looks like easyjet is disputing that action as all those closed disputes have been 'opened ' again..

I would suggest that everyone who thought that they had successful disputed on easyjet keep an eye on the dispute activity..

I despair sometimes...

Before I'm judged, hear me out. Firstly, I'm a permanent Spanish resident so free to enter Spain, and came to the UK the week before the Spanish lockdown for important family reasons. Because of the virus I felt the right decision at the time was to stay put rather than travel back. At the moment it looks like my company in Spain will be able to start up again at the end of April, start of May (obviously this is very fluid and likely to change). As it stands, right now, I will still want to travel back to Spain around the 19th and when Easyjet inevitably cancel the flight I will have to make alternative, and more expensive arrangements, e.g. flying London to Madrid and the train. Naturally, Easyjet will be reluctant to reimburse this. Which is why I would be wanting to claim the compensation to ease the financial burden, at what is already a difficult time financially.

I appreciate some people might disagree with this however, if they cancelled the flights now, at least I could get the refund and be done with it and start to make alternative arrangements at a cheaper price. At the moment when contacting them, they say the flight is still planned to go ahead, when we all know this is pretty much impossible seeing as they've grounded their flights.

Interestingly you cannot find any reference on the EZY website that they have grounded their entire fleet for at least two months. Oh, and their phone number is also very well hidden - and when you find it, all you get is a recorded message to call back later.

The latest updates are long ago irrelevant - this would have been our first ever flight on EZY, probably we won't bother after the crisis again.

And all my bookings for flown and unflown flights have disappeared from my easyjet account. Not sure if this is because I have opened a dispute


Has any one else noticed something similar?

As others have noted, unless you are a Spanish citizen or are travelling to provide urgent medical assistance (in which case your presence would be appreciated much earlier than the middle of the month), you are barred from entry to Spain at the moment. There will be no compensation payable in such circumstances.

Additionally, all government advice right now is advising against all but essential travel. That is unlikely to change in the given timeframe. If you have the luxury of waiting for an additional 2-3 weeks before travelling, your journey is not for essential purposes.

Having flown on many budget carriers in the EU ( yes even Ryan air ) I felt that easyjet was the best of the lot.

Ive got a couple of flights in April which haven't been cancelled by Easyjet, so I checked in as per the above advice yesterday afternoon. No cancellation email as of yet...

Also its impossible to speak to anyone at Easyjet whether on their phone line or facebook chat.

Are there any other options available to try before I call the CC company to start a chargeback?

Just tell your cc company that you tried your best and start a chargeback .

This is based on the premise that the flight you are on does not fly..

I would not start a chargeback if your flights have not been cancelled. Best to wait it out. If your flights are cancelled, then request the refund and if it is not forthcoming in 7 days, pursue a chargeback. If the flight does operate then cancel for the voucher. But, no reason to make this decision until just before the flight (unless cancellation occurs sooner).

Tom cannot see this happening until late May early June to be honest. Cast your mind back to SARS. 11 Months that took to get under control.

The same has just happened to my bookings after raising a dispute through Amex yesterday. The only booking I had was the one that I disputed.
I have had no luck getting through on the phone so decided chargeback was my only option for a refund. Will see how it goes!

Reasonable advice, except for the underlined part - no way to contact them and no online refund option. So I'll what until the day of my flight, give another try with the phone and if they don't pick it up, off the Amex.

You confused me with that. Check in weeks ahead? Sure enough, you can do that with EasyJet. I just did that, and I have boarding passes. Still no cancellation, but I’ll post here what happens. Thanks.

You can check in a month ahead with Easyjet... I did the same as you yesterday, but no cancellation email yet.

Keep us updated.

I'm going to hold off going for charge back until much closer to the time. Probably 24 hours out.

Same plan and will do. What happens with the April 16 flight (CDG-CTA) should be telling. Right now it's still showing as going, but I really doubt it.

I am really surprised that how come EU agency (not sure which one) is not pushing airlines to provide a cash refund for the canceled flights. Are they not seeing the passenger hardships? or more worried about the airlines? In order to get a cash refund passengers need to contact the airline- but if the phones or online chats are extremely busy, someone should push the airlines to provide online tools to get a cash refund.

I applied for a chargeback for my canceled flight but not sure if and when I will get it. From the other posts, I see that airlines are disputing. Is EU261 that flexible?

I got an email today at 1926 UK time from the CEO of Easyjet which I am going to use as evidence if I do not get a refund. As I have posted earlier I have around 4 tickets and could not get easyjet to agree for a refund. I raised a dispute via AMEX .Amex had closed the case for all 4 disputed tickets and the funds were placed back into my account.

It looks like Easyjet has been disputing with AMEX as my cases have been opened up again .

This has happened to me in the past when a merchant disputes the decision made by Amex . It goes from the closed state back to the open state.


I am waiting to see what they want to say after this email from the CEO.




Dear xxxxxxx,

On behalf of everyone at easyJet, I hope you and your loved ones are healthy and safe at this time.

I wanted to write to you to let you know what's been happening at easyJet.

Over the past few weeks, we’ve been working hard to repatriate more than 45,000 customers from across Europe, and we will continue to work with governments to support the ongoing effort to get people home where needed.

However, with our number one priority being the safety and wellbeing of customers and crew, and with the travel restrictions across Europe, we took the decision to temporarily ground all of our fleet of aircraft. This means that throughout April, there will be no easyJet flights operating anywhere on our network other than for repatriation.

If your flight is cancelled as a result of this, I am sorry. Our customer service team will be in touch to let you know how to switch to a new flight, get a voucher or be reimbursed. We are currently dealing with an unprecedented number of calls and are working hard to try and process these as quickly as we can - however, with a number of our service centres directly affected by government restrictions, it may take longer than usual and so we thank you for your patience.

I know that this has been a difficult and frustrating time for many of you who have had travel plans disrupted, who may have waited on calls, or who faced difficulties booking onto rescue flights, so I am sorry if this has been the case.

Rest assured, my team and I are working around the clock trying to ease the disruption as much as we can. I am extremely proud of the way that everyone here, from call centre staff to the crew onboard, has given their all at such a challenging time.

Looking to the future
We’re missing travel as much as anyone and will continue to evaluate when we can start flying again. As soon as we can do so safely, we’ll be back in the skies again – proudly taking you on your holidays, business trips, and weekends away with friends and loved ones.

Until then, I wanted to say thank you for your support and understanding. Please look after yourselves, and we look forward to warmly welcoming you back on board one day soon.

Sincerely,

Johan Lundgren
CEO, easyJet

Carriers are playing for cash. Sooner or later, the dispute will be resolved in your favor presuming that you followed the chargeback rules to the "t" and everything is documented. But, anything that delays the loss of the cash is a net positive for the carrier.

This will be the case for a good long while and as it is various governments which are left to bail out carriers, don't look for NEB enforcement.

easyJet carried around 96 million passengers last year, or 8 million per month. Just say the average price paid was £60 per journey then they would need almost half a billion GBPs each month to pay them all back. Do you think they could get that credit at such short notice or sustain it for any length of time?

Thanks for posting the CEO's email, ukdoctor. That's encouraging, and it's also encouraging that the stock market isn't expecting easyJet to go under anytime soon. It currently has a market cap of £1.88 billion. Looks like we'll get our refunds for cancelled April flights soon enough.

Yes, if they use their customers as a credit facility. Which is what they are doing by not refunding. It's at 0% interest with 100% of the risk on the consumer. Most enterprises will take those terms to locate cash.;)