Data point:
18th June - Flight cancelled (departure 4th July) and immediately requested refund
13th of July - Refund issued

Incredible... it took them less than a month.

I need some guidance please!!
I have flights directly booked with EasyJet for Aug 14th and 17th. which have not yet been cancelled.
We were to travel from the US and take these flights during our stay.
As all of our plans have been cancelled, we want to get Vouchers from EasyJet but for the life of me I am unable to make this happen.
They tell you to go Manage Bookings, but there is no option for a voucher.
I have followed all of the instructions which are completely circular.
It also implies that if I wait until I am within 14 days, the only option is cancel no refund....

My refund was processed today. 42 days start to finish.

You can only get a refund/voucher if your flight is cancelled. At this stage all you'll be able to do is change to an alternative flight in the future.

I have an EasyJet ticket for flights on 20 Aug, returning on 25 Aug. I was going to the Edinburgh military tattoo, which has been cancelled this year. I booked the flights through EasyJet Worlwide so the flights were purchased as a single ticket with DoHop Connect for connection protection. However, 2 separate tickets were issued along with a separate document for the DoHop Connect. The itinerary is LCA-MXP-EDI/EDI-MXP-LCA. The MXP-LCA flight has been cancelled; none of the other flights have been cancelled. I'd like to get a refund for the entire itinerary, if possible. Is it possible in this situation? I'd rebook for next year, but will not know until December 2020 what dates we can get tickets for the tattoo next year.

Separate tickets means that only the cancelled ticket is due a refund from the carrier. But, DoHop offers a reroute if it can find one. If it can't, then it will refund the unused ticket. Bigger problem is that DoHop defines "force majeure" (and exempts rebook + refund) to include things as minor as "adverse weather." Surely if a thunder cloud is force majeure, then a pandemic qualifies?

Suspect that you will have a protracted fight on your hands (with DoHop) for the segments not cancelled and an easy time with EasyJet as to the cancelled segment.

Anyone else having this problem: EasyJet cancelled my flight and I requested a refund right away. They then sent an email saying it was being processed, to then receive an email saying I am not entitled to a refund because they I requested and they sent me a voucher (Which I didn't request, and they didn't send). Today, about 2 weeks after the emails, I receive a voucher from EasyJet.

I decided to dispute the charge with American Express and hopefully get my money back.

Easyjet Refunds
 

Duplicate - Mods please delete.

Hi,

In mid July we booked some return flights from Newcastle to Barcelona with Easyjet, departing June 2021. Then on Monday (17th August), Easyjet announced they were dropping the majority of international flights from Newcastle, with effect from 1st September 2020. I think the Nice flight is going to continue operating until October 2020.

When I log onto Manage My Booking on the Easyjet website, there is no indication that the flight is cancelled.

So I rang Easyjet this afternoon and they confirmed that Easyjet will be dropping international flights from Newcastle from 1st September 2020.
But the agent also said that my flight won't be formally cancelled straight away. She said that might not happen until 14 days before the departure date.
I can't request a refund until Easyjet formally cancel my flight. At the moment they are taking up to 30 days to process refunds, so it could be the end of June 2021 before I get my money back.

Have I understood that correctly and are Easyjet actually allowed to do that?

I find it hard to believe that Easyjet did not know in mid July that the Newcastle flights were being axed.
So why did they offer them for sale in the first place?

Regards,
varig_dc10

Probably a case of one hand not talking to the other. Unfortunate, but probably common among many airlines.
Filing flight schedules/fares/etc is really cumbersome. It's entirely possible the process to file June 2021 flights was approved and started a long time ago before the decision to drop these flights.

Regarding easyJet holding your money - I'm sorry, but I'm not too sympathetic here. easyJet has plenty of time to find another route and you should have known that booking a mid-2021 flight right now carries significant risk.

Make certain that you include a copy of the refund request with your chargeback. The key to quick turns for chargebacks is to properly document them. That also prevents the carrier from effectively asserting that you requested a voucher (which, if true, would be a proper reason to deny your refund).

As of 17th August, EasyJet know my flight will not be operating in June 2021.

The closest alternative route they will be able to offer me is from Manchester.
For a number of reasons, Manchester is not practical for us.
But more to the point, it isn't the route we booked!

You are entitled to your opinion, but I really don't see how it is reasonable for EasyJet to hang onto my money for a further 10 months!

I read somewhere else about EasyJet claiming a customer had requested a voucher. That is why I am a little bit reluctant to request a refund until the flight is formally cancelled.
I don't want the agent to reply and say your not entitled to a refund, but here is a voucher instead!

We accepted a voucher in lieu of a cash refund from Ryanair for cancelled flights to Portugal in August. Under consumer law I know we could have pursued a cash refund but I deliberately chose not to. I fly 9-10 times a year (mainly with Ryanair because they serve the destinations I need) and I have a lot of sympathy for airlines right now. Other public transport sectors in the UK and abroad have received Government support but most commercial airlines haven't received anything. If the low cost scheduled airlines go out of business that will cause bigger issues for me so I'm not going to chase them for £100 for a couple of flights when I know I will travel with them again. I do understand though that this isn't a view shared by everyone and a lot of people absolutely need the money back.

A lesson for me here. I had an EasyJet flight booked in April which was cancelled. Because I knew I’d need to fly again later this year I took a voucher and then when my plans were finalised I rebooked for October. The October flight was subsequently cancelled last week so I used the online refund form to request what I thought would be a cash refund.

The refund came back as another voucher, because ‘that was the original form of payment used for the booking’ - correct, it would seem, as per their own rules - but frustrating as I could have got the cash back at the first cancellation. So any further cancellations I will simply be asking for my money back.

Morning all

I just thought I'd post here that, after almost 17 months after my original post, I have finally received my refund!

Cheers
TT

I wish to cancel some UK-France-UK flights under their Protection Promise due to the current restrictions, am I being stupid in that I can not find the correct section on to do this online?

I am having exactly the same issue.
The claim is under their 'Travel Restriction Protection' promise (links via https://www.easyjet.com/en/pledge).
My understanding is that, as a UK resident and citizen, being not allowed to enter FR, DE, etc then the Easyjet refund option kicks in.

It then states one must contact their Customer Services team .... from that point I really can't deduce the options; so anyone out there with knowledge of the inner workings of Easyjet please flag the options / methods.

I don't even see a phone number, or a working link to the promised "online request form".

Update: I followed up again via the Easyjet number 0330-5515-151 as the various e-routes and responses were not looking promising and hopelessly generic.

Datapoint - After a rather painful menu trail I got through to an agent and she was able to process my 'Travel Restriction Protection' claim for a refund against my EZY flight. It would seem she was able to tell at her end whether the booking qualified or not and then process the request and put it into a refund within 7-days queue. My flight UK to Germany qualified (as I was sure it would as I am not eligible to travel to Germany under their present restrictions). She said I'd likely receive the refund within 7 days. It turned out my return flight (separate booking) was eligible too.
All told around a 20 minute call and in my case worth the 0330- costs and slight difficulties hearing and communicating with the call centre.