Which is why some of us, including me, have recommended disputing the charge with credit card issuers exactly 7 days after communicating the refund request (the deadline under EU law). The alternative is waiting, and waiting, and maybe being a creditor in bankruptcy proceedings.

I referred to cancellations, not refunds.

And the extraordinary circumstances rule also applies to cancellations, cp. Art. 5.3 of EC261.

There is normally compensation due if the airline cancels within 14 days of the flight - unless it's due to extraordinary circumstances.

I've just noticed the message on the refunds page has been changed :-

Just getting this email, I already saw my flight is zero’d out (Easyjet shows flight to Rhodes is completely “sold out”). So they’ll probably cancel it and this is their last attempt to convince me to get a voucher rather than a cash refund.

They also write: “This offer is open for you to reply until 16th of June”. Which is two weeks before my flight. And those two weeks before flight is the period they cancel their flights in

OK... now we are getting into the realms of EC261. If Easyjet are putting the pressure on and saying the flight is going ahead, then I think you'd have a good EC261 claim if they then cancel < 14 days before the flight.

My Edi-Berlin flight in August is showing as "no flights", there aren't any until September, but my flight hasn't been cancelled. This is the response I received when asking whether it will run or not (very unlikely IMO)

"Hi there, I am sorry for the late response. It isn’t necessarily cancelled. A flight marked ‘sold out’ may be full. We will also mark a flight ‘sold out’ to prevent further passengers booking on to flights when necessary. As we continually review and build the schedule, the status of the flight could change. Once our team has any info on your flight, you will be notified by email or SMS on any disruptions and how to manage this. You can also check our flight tracker for the latest updates on the status of your flight - https://easyjet.com/en/flight-tracker. - Emily"


I'd rather know now if its going to run so I can make alternative arrangements, than wait until late July. Flight is early August.

You can be pretty sure this will get cancelled. Unfortunately dont have high hopes they’ll cancel earlier than +/- 2 weeks before departure

I've just got the same but my flight is next Saturday, so it's not necessarily sent 2 weeks before flight. I've also got an email 29th May offering free rebooking on any day, any route, offer valid till 14th June.

What a weird reason: "Your booking falls within one of our peak periods, so you can request a voucher". Are they afraid of overbooking??

Just looked into my Easyjet account to see that my flight on the 27th is tagged as cancelled, that is 17 days in advance. Happened today. No e-mail notification yet.

That's my opinion, it's just a question of when I decide the change the flight, I can't wait until 2 weeks beforehand.

YIKES! I just went and looked after you posted that. Gonna contact Chase now. I can deal with waiting a month, but not 4 months. I know EZ is having a lousy time of it, but I have 16 tickets worth of refunds waiting.....

My email confirmation (following request for refund) says "try" within 28 days. So, that's my target.

I've yet to hear anybody who has received a refund within 28 days. Mine is about 40 days and counting...

Remember that easyJet said not to bother them until 90 days after they try and fail to refund your money. Please folks — they’re really busy. Don’t be a pest.

Just received yesterday my vouchers after 48 days from the request. I can imagine for a refund how they are would be in hurry to complete the process...

I had a trip to Greece booked with a hotel that could only be cancelled for free, up until a month before arrival.

Obviously Easyjet doesn't cancel their flights a month before departure. So I decided for myself to check Easyjet's flight schedule on a daily basis with dummy bookings. Then suddenly a few days ago I found out they zero'd out the route, not selling any tickets for the first half of July. So that was enough for me to take a risk to cancel the hotel and wait for Easyjet to cancel the (2x 192 euro) flights.

The flights still have not been officially cancelled, but pretty sure it will happen eventually.

If this wouldn't have happened i would have cancelled the hotel 1 day before the cancellation deadline and rescheduled my Easyjet flight at that time. Would've been too much of a risk to lose the 2x 192 euro in that case. This might help you a bit deciding what to you yourself in your situation.

I just got my cancellation email for June 28 (and June 24 earlier this week). I have submitted my refund request but no way am I waiting all summer for a refund ($450). I have previously charged back a different set of flights with a travel agent and will do the same with Easyjet on June 25.

Flights were cancelled late March, for April flights, claim for refunds submitted April 8th. Nothing since then. This week I DM'd them on twitter, and tweeted @ them a few times for help. Refund hit my credit card yesterday.

Same for me: July from London to Prague.. I think I might take my chances for a cancellation. The voucher is for a year. We're likely to take the same flight a year from now, but I can't find if the voucher has to be used in a year or if the flight has to be completed within a year of issue. If the flight has to be completed within the year after date of issue, then we'd have to wait for the cancellation as we can't travel in June of next year.

Thanks for that, I may just look to re-book in that case to a different destination and bin Berlin for another time. Looking at Split from GLA and flights are running.

I know easyJet wont charge a change fee, but do they still charge the difference in fare?

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What could also help is to check the departures of Easyjet from your airport. I can see my flight to Rhodes is not on the departure list for the 4th of July, just like the other zero'd out flights. Then from the 18th of July the Amsterdam Schiphol Airport app shows an Easyjet flight to Rhodes again, which corresponds with the bookable flights on Easyjet.com. Everything before 18th of July is zero'd out.

I am 99% sure my flight gets cancelled.

It would appear that my EasyJet refund has been processed today. I got weird email saying my flight was cancelled. I logged in and went into the reservation, and there is a refund to my CC showing - although it's not actually hit my card as yet.

I applied for the refund 24/04/2020.

That's cool! haven't heard of that many that have actually been completed. I'm about 3 weeks behind you for my first batch.

I gave them 28 days then disputed the charge with Amex and they got the money back in a week or so. From AX's message it seems that EZY didn't even respond to them.

Sounds like a good strategy. I'm coming up on 28 days for my first 8 tickets, then will move on to Chase.....

Hi All - I have an EasyJet voucher that I've been unable to use due to COVID. EasyJet isn't flying to the destinations we need to go. The voucher expires in a week. A manager and their exceptions team both have refused to extend the voucher. They've refused to cancel the voucher and issue a new one.

Question - if I use the voucher to book a ticket and then cancel the ticket within 24 hours will EasyJet issue a new voucher with a new expiry?
I imagine we'd lose 33GBP for the administrative charge....

Thx

I received notice of cancellation of my flight from Palermo on 24 April, and immediately requested a refund. I have today (18 June) received an email saying the refund to my credit card has been processed today...

And as expected I just got my cancellation notification. Filed a refund immediately and got this automated email back:

I've got some cancelled Easyjet flights booked using Emirates Skywards miles. It looks like Emirates handle an Easyjet redemption by making the EZY booking using an Emirates credit card.

When requesting a Covid refund with EZY, can you specify where it is paid back to, or can it only be paid back to the original card? Obviously, I want to avoid my refund going back to Emirates.

That's a weird edge condition not sure any of us have thought about! On the refund page, if my decayed middle aged memory serves, doesn't give you any options at all. You put in your flight number and name, and hit the submit button. That's about all there was to it when I did a month ago.

I tweeted easyJet and they were quite helpful... I'll explore my other options.

Data Point:
Flight Cancelled & Refund Requested online: May 11
Email stating refund issued: June 30
AmEx Credit posted: July 2

Start to finish 52 calendar days

Exactly the same for me!

I' m coming up on 45 odd days since filing for my first set of refunds (May 21, return flights filed for refunds on May 28). So hopefully, I'll start seeing refunds next week or so....

I decided not to involve Chase yet, as people have been reporting that EZ is in fact refunding, albeit slowly. All my other refunds (except some ferries in Greece) completed in a timely fashion, so I'll wait another couple of weeks for EZ.

My friends EasyJet flight was cancelled in March and she got the refund a couple of days ago!

Received first refund notification for cancellation yesterday (July 4). Refund requested May 21, has not posted to Chase yet. So about 45 days....

Received refund notification just now for one requested on June 3rd, so from what the guy above's saying, they're clearing the backlog a bit