how strict is on easyjet on hand baggage size?
Feb 23, 2017, 3:48 pm
#31
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
At outstations: depends on the size of the station. I've found the smaller the station is, the more risk you have of someone being a pain. I've had anything from being asked to put the bag in the sizer to being told I wasn't allowed 2 bags (my answer was, should I report this and the fact that you did no speedy boarding to easyJet?). All quite random, but the general rule is the smaller the station the more off-spec the experience will be.
For all other customers, it's strictly one bag and if your bag is too big chances are it will end up in the hold if the flight is more than 80% full.
Apr 18, 2017, 7:07 am
#32
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,109
I forgot to follow up... I ended up checking one bag for logistical reasons.
Apparently there was some new process in place where I should have gotten a voucher with a bar code with my BP vi OLCI (but didn't), and the FA couldn't give me the £5 credit without it. They did suggest requesting a refund from customer service after the flight, but tbh it wasn't worth the effort.
Apparently there was some new process in place where I should have gotten a voucher with a bar code with my BP vi OLCI (but didn't), and the FA couldn't give me the £5 credit without it. They did suggest requesting a refund from customer service after the flight, but tbh it wasn't worth the effort.
Apr 19, 2017, 2:18 pm
#33
Join Date: Aug 2014
Location: UK
Programs: BA Silver
Posts: 247
I forgot to follow up... I ended up checking one bag for logistical reasons.
Apparently there was some new process in place where I should have gotten a voucher with a bar code with my BP vi OLCI (but didn't), and the FA couldn't give me the £5 credit without it. They did suggest requesting a refund from customer service after the flight, but tbh it wasn't worth the effort.
Apparently there was some new process in place where I should have gotten a voucher with a bar code with my BP vi OLCI (but didn't), and the FA couldn't give me the £5 credit without it. They did suggest requesting a refund from customer service after the flight, but tbh it wasn't worth the effort.
It is really bad that airline does not train staff better in regards to this as it FLEXI tickets are really not cheap and should not p*ss FLEXI customer off.
Apr 20, 2017, 4:35 am
#34
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
The FA obviously did not read their memos / procedures. There is no bar code/voucher... You need to present your boarding card and FA needs to select FLEXI voucher from certain screen on their device. Then the device prints voucher which FA needs to fill in.
It is really bad that airline does not train staff better in regards to this as it FLEXI tickets are really not cheap and should not p*ss FLEXI customer off.
It is really bad that airline does not train staff better in regards to this as it FLEXI tickets are really not cheap and should not p*ss FLEXI customer off.
What sounds like has happened is the FA has gotten confused between the flexi voucher and the prepaid vouchers.
Apr 21, 2017, 2:53 am
#35
Join Date: Aug 2014
Location: UK
Programs: BA Silver
Posts: 247
Well then the FA should have checked with their colleagues. It is only £5, granted but as I said FLEXI customers are normally high yielding pax and the airline should do everything to keep them happy, including ensuring that any confusion between prepaid vouchers and flexi is cleared up.