EasyJet Refuses to Refund Man’s Ticket After wife’s death
Feb 24, 2014 | 11:25 pm
#1
Original Poster
Used to be 'FTcadence'
Join Date: Oct 2012
Location: SAN
Posts: 432
EasyJet Refuses to Refund Man’s Ticket After wife’s death
Months before his wife passed of cancer, Thomas Douglas-Woods had booked two trips to Malta on easyJet. Soon after the bookings were made, his wife was declared too sick to travel. Mr. Douglas-Woods wrote a letter to the airline explaining his situation and received no response. It took months of follow up and a story in the Daily Star for the airline (which has a no-refunds policy) to issue a refund and a short apology.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
Feb 25, 2014 | 6:25 am
#2
Join Date: Oct 2005
Location: Ewing, NJ
Programs: OnePass, Delta
Posts: 245
Refund Refusal....? Correct or Not?
Months before his wife passed of cancer, Thomas Douglas-Woods had booked two trips to Malta on easyJet. Soon after the bookings were made, his wife was declared too sick to travel. Mr. Douglas-Woods wrote a letter to the airline explaining his situation and received no response. It took months of follow up and a story in the Daily Star for the airline (which has a no-refunds policy) to issue a refund and a short apology.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
Methinks one is pitting a technicality vs morality against a business? Are not Australian airlines required to clearly disclose these types of situations for refunds before a purchase is made?
Not sure about Australia, yet here in the U.S., it must be clearly stated under which conditions, if any, refunds will be granted.
There are a few ways to purchase tickets from non-refundable through fully refundable and a few things in-between.
As well, I would think, IMHO, that were I purchasing tickets for a trip with a terminally ill companion in tow, travel insurance would be order of the day, but not sure if this is offered in Australia as well.
My condolences goes out to the family, regardless.
Feb 25, 2014 | 9:38 am
#3
Join Date: Jan 2007
Posts: 2,905
Months before his wife passed of cancer, Thomas Douglas-Woods had booked two trips to Malta on easyJet. Soon after the bookings were made, his wife was declared too sick to travel. Mr. Douglas-Woods wrote a letter to the airline explaining his situation and received no response. It took months of follow up and a story in the Daily Star for the airline (which has a no-refunds policy) to issue a refund and a short apology.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
Feb 27, 2014 | 10:42 am
#6
Join Date: May 2011
Posts: 2,379
I'm glad he got the refund and initially refusing it was a ridiculous move PR-wise by Easyjet, but they were of course 100% correct. If you want refundable plane tickets (for ANY reason) then buy them. If you buy non-refundable tickets then don't expect to get a refund on them.
I'm more interested in why on Earth he paid Ł550 each to fly to Malta with Easyjet though... This, in conjunction with Easyjet claiming the first they heard of this was several months after the missed flight and that they refunded the total within 48 hours, makes me suspicious. It wouldn't surprise me if he sent a letter off to the wrong place, or it simply got misplaced in a mailroom somewhere.
I'm more interested in why on Earth he paid Ł550 each to fly to Malta with Easyjet though... This, in conjunction with Easyjet claiming the first they heard of this was several months after the missed flight and that they refunded the total within 48 hours, makes me suspicious. It wouldn't surprise me if he sent a letter off to the wrong place, or it simply got misplaced in a mailroom somewhere.