FlyerTalk Forums - View Single Post - EasyJet Refuses to Refund Man’s Ticket After wife’s death
Old Feb 25, 2014 | 9:38 am
  #3  
Ritz
15 Years on Site
 
Join Date: Jan 2007
Posts: 2,905
Originally Posted by TravelingPeanut
Months before his wife passed of cancer, Thomas Douglas-Woods had booked two trips to Malta on easyJet. Soon after the bookings were made, his wife was declared too sick to travel. Mr. Douglas-Woods wrote a letter to the airline explaining his situation and received no response. It took months of follow up and a story in the Daily Star for the airline (which has a no-refunds policy) to issue a refund and a short apology.

http://www.news.com.au/travel/travel...-1226836917113

Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
Your title is misleading, as they did eventually issue a refund.
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