Originally Posted by
TravelingPeanut
Months before his wife passed of cancer, Thomas Douglas-Woods had booked two trips to Malta on easyJet. Soon after the bookings were made, his wife was declared too sick to travel. Mr. Douglas-Woods wrote a letter to the airline explaining his situation and received no response. It took months of follow up and a story in the Daily Star for the airline (which has a no-refunds policy) to issue a refund and a short apology.
http://www.news.com.au/travel/travel...-1226836917113
Young, old, healthy, or not... We never know what the future holds. Being out $2,200 and spending time fighting with an airline can't possibly be part of a healthy way to remember a partner and greave.
Methinks one is pitting a technicality vs morality against a business? Are not Australian airlines required to clearly disclose these types of situations for refunds before a purchase is made?
Not sure about Australia, yet here in the U.S., it must be clearly stated under which conditions, if any, refunds will be granted.
There are a few ways to purchase tickets from non-refundable through fully refundable and a few things in-between.
As well, I would think, IMHO, that were I purchasing tickets for a trip with a terminally ill companion in tow, travel insurance would be order of the day, but not sure if this is offered in Australia as well.
My condolences goes out to the family, regardless.