Will never use Dollar again
May 12, 2003 | 3:24 pm
#1
Original Poster
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,478
Will never use Dollar again
Weekend trip LAX-IAD. I had to wait 30 mins at the IAD terminal for a Dollar shuttle to come along - each of the other rental companies had 3 go by or wait at the kerb. I think Dollar only had one bus.
And then when it came and it was full, we get to the lot, and there is only 1 person serving - so took another 25 minutes. Unbelievable - and this was a view shared by all waiting. Printers weren't working, etc... They knew they had so many reservations coming in, and only having one person serving (especially when they are all picked up at the same time) is ridiculous. The funny thing is there was a FASTLANE (in which no one waited) but with one person serving who would have served the FASTLANE.
I am in the process of writing to complain to Dollar - and bye bye Dollar - never again.
And then when it came and it was full, we get to the lot, and there is only 1 person serving - so took another 25 minutes. Unbelievable - and this was a view shared by all waiting. Printers weren't working, etc... They knew they had so many reservations coming in, and only having one person serving (especially when they are all picked up at the same time) is ridiculous. The funny thing is there was a FASTLANE (in which no one waited) but with one person serving who would have served the FASTLANE.
I am in the process of writing to complain to Dollar - and bye bye Dollar - never again.
May 15, 2003 | 2:50 pm
#2
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,878
I had a similar experience with Budget several years ago in OAK. Unfortunately I gave them a second chance and they screwed me again. Once bittenn is all I need from now on.
May 30, 2003 | 1:57 pm
#3
Join Date: Nov 2002
Location: MSP
Programs: Delta Diamond 2025
Posts: 91
I'll never use again. At checkin, I was told I'd have a 30 minute wait to pick up my car. It took the shuttle 30 minutes to get me to the lot and I was expecting a long line but there was no line and many employees doing nothing. I found out they didn't have my car ready and it would take 30 minutes to get it ready.... <steam rising from my ears> After a short one-sided discussion, I was upgraded.
I was willing to forgive and forget after sending a brief letter to customer service. The response they gave me got me even more heated. I'm done with Dollar.
I was willing to forgive and forget after sending a brief letter to customer service. The response they gave me got me even more heated. I'm done with Dollar.
Jul 7, 2003 | 11:14 am
#4
Original Poster
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,478
Update - reply to my complaint:
Dear Mr. XXX,
Thank you for notifying us of your recent experience with Dollar Rent A Car
in DULLES. On behalf of Dollar Rent A Car, please accept our sincere
apologies for any inconvenience you experienced.
In order for procedures to be conducted efficiently within our organization,
we understand it is imperative to have facilities staffed appropriately with
those who possess excellent organization skills. It appears we fell short
in this area during your rental. Your comments have been forwarded to the
manager of this location for preventive and corrective measures.
In an effort to regain your confidence in Dollar Rent A Car, I have
requested a credit in the amount of $XX (entire cost of rental) to be issued to your credit card.
Please allow sufficient time for this amount to appear on your billing
statement.
We appreciate your business and hope you will allow us another opportunity
to fulfill your car rental needs in the efficient, professional manner you
expect and deserve.
Thank you once again, Mr. XXX, for taking the time to notify us of this
situation. We look forward to serving you again soon at Dollar Rent A Car.
Sincerely,
XXXX
Representative-Customer Service
So at least they are receptive to customer complaints. I am not sure I would still use them again though...
[This message has been edited by alect (edited 07-07-2003).]
Dear Mr. XXX,
Thank you for notifying us of your recent experience with Dollar Rent A Car
in DULLES. On behalf of Dollar Rent A Car, please accept our sincere
apologies for any inconvenience you experienced.
In order for procedures to be conducted efficiently within our organization,
we understand it is imperative to have facilities staffed appropriately with
those who possess excellent organization skills. It appears we fell short
in this area during your rental. Your comments have been forwarded to the
manager of this location for preventive and corrective measures.
In an effort to regain your confidence in Dollar Rent A Car, I have
requested a credit in the amount of $XX (entire cost of rental) to be issued to your credit card.
Please allow sufficient time for this amount to appear on your billing
statement.
We appreciate your business and hope you will allow us another opportunity
to fulfill your car rental needs in the efficient, professional manner you
expect and deserve.
Thank you once again, Mr. XXX, for taking the time to notify us of this
situation. We look forward to serving you again soon at Dollar Rent A Car.
Sincerely,
XXXX
Representative-Customer Service
So at least they are receptive to customer complaints. I am not sure I would still use them again though...
[This message has been edited by alect (edited 07-07-2003).]
Jul 9, 2003 | 9:09 pm
#5
Join Date: Aug 2001
Location: DFW/HOU/DAL
Posts: 611
I had an experience with Dollar a years ago and never used them since. I booked a car online for a weekend (this was when they started the online booking). The rates they quoted me was $52.
Picked up the car and Attendant ask if I wanted to upgrade for an extra $6 a day. I did.
Upon returning the car, my receipt showed a whopping $192 total. I asked the attendant about it and he said I rented three days, $52 + $6 upgrade per day so total is $174 + tax/fees/etc. That's why the total for the rental was $192.
Turned out that the online price they quoted was for per day and not the total for the whole rental. Reread my online reservation and indeed it show an amount of $52 for per day and no amount for the total three days rental.
I complaint to Dollar charging them deceptive practice as I don't remember ever seeing other rental companies showing per day price when you booked online. They have always show the total for the whole rental plus tax. They sent me an apology letter but no credit as they said my contract clearly stated per day not per rental.
It only took one bad experience for me to take my business elsewhere.
[This message has been edited by lrickets (edited 07-09-2003).]
Picked up the car and Attendant ask if I wanted to upgrade for an extra $6 a day. I did.
Upon returning the car, my receipt showed a whopping $192 total. I asked the attendant about it and he said I rented three days, $52 + $6 upgrade per day so total is $174 + tax/fees/etc. That's why the total for the rental was $192.
Turned out that the online price they quoted was for per day and not the total for the whole rental. Reread my online reservation and indeed it show an amount of $52 for per day and no amount for the total three days rental.
I complaint to Dollar charging them deceptive practice as I don't remember ever seeing other rental companies showing per day price when you booked online. They have always show the total for the whole rental plus tax. They sent me an apology letter but no credit as they said my contract clearly stated per day not per rental.
It only took one bad experience for me to take my business elsewhere.
[This message has been edited by lrickets (edited 07-09-2003).]