I'll never use again. At checkin, I was told I'd have a 30 minute wait to pick up my car. It took the shuttle 30 minutes to get me to the lot and I was expecting a long line but there was no line and many employees doing nothing. I found out they didn't have my car ready and it would take 30 minutes to get it ready.... <steam rising from my ears> After a short one-sided discussion, I was upgraded.

I was willing to forgive and forget after sending a brief letter to customer service. The response they gave me got me even more heated. I'm done with Dollar.