Business dining dos/don'ts
#1
Original Poster
Join Date: Nov 2007
Programs: DL, CO,US
Posts: 16
Business dining dos/don'ts
Please share your guidelines for dining with customers, clients or colleagues.
How to choose types of restaurants? How much drinking is OK? Do you match the client course for course, drink for drink?
In what cases would you split the bill? How many offers to pay or split before you agree?
How to choose types of restaurants? How much drinking is OK? Do you match the client course for course, drink for drink?
In what cases would you split the bill? How many offers to pay or split before you agree?
#2




Join Date: Feb 2005
Location: LAX-TPE-LAX
Programs: No more status...just doing my best in burning my points/miles.
Posts: 2,021
Please share your guidelines for dining with customers, clients or colleagues.
How to choose types of restaurants? How much drinking is OK? Do you match the client course for course, drink for drink?
In what cases would you split the bill? How many offers to pay or split before you agree?
How to choose types of restaurants? How much drinking is OK? Do you match the client course for course, drink for drink?
In what cases would you split the bill? How many offers to pay or split before you agree?
Drinking- Do NOT get drunk.
Food- Do not order the most expensive item on the menu and in the converse, do not order the cheapest item on the menu.
As I am typically dining with prospects/clients, I pick up the tab. The client value would determine the cost of the restaurant. (i.e. clients or prospects with a potential value of a few hundred thousand in profit or more would end up in a high end restaurant. Conversely, a client/prospect who would be valued in the sub 10k profit range would find an appropriate casual restaurant (sub 100 meal for 2-4).
With colleagues:
Drinking- Don't drink excessively.
Food- Order what you want. However, do not order the most expensive item on the menu- especially when dining with the boss. However, this rule goes out the window when dining at a cheap joint (i.e. fast food)
Typically the most senior person picks up the tab.
Please keep in mind the occasion and reasoning for the meeting. That would ultimately provide the largest guideline on how much to spend. I've had a single dinner meeting expensed with a client (2 persons), my CEO, COO, and myself that cost just under $7,000 (meal, wine, and gratuity included). However, this client was responsible for almost 30% of the company profits (close to 2MM). The CFO didn't even bat an eye at my expense sheet.
Last edited by party_boy; Nov 6, 2007 at 5:20 am
#3
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist



Join Date: Nov 2000
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#4
Join Date: May 2007
Location: San Jose, Costa Rica
Programs: AA Gold, Mariott Rewards, OnePass, TACA, Priority Club
Posts: 92
I would add to make sure you remember some of the eating basics. That includes:
Not chewing with your mouth open.
Using the right silverware (work from the outside in).
Proper use of fork and knife.
people notice thse things. Actually, they notice significant deviations from the basics.
Not chewing with your mouth open.
Using the right silverware (work from the outside in).
Proper use of fork and knife.
people notice thse things. Actually, they notice significant deviations from the basics.
#5
Join Date: Oct 2007
Location: The Mother City & Maputo
Programs: SAA, BAEC, MK, EK Once upon a time VS until I was robbed of miles.
Posts: 133
People surely do. There's nothing worse seeing someone attacking a piece of steak with a fork held by fist & center like a dagger, sawing the meat with a knife and in between bites, draping the silverware off the sides of the plate like a pair of droopy wings. Ugh.
#8




Join Date: Jul 2005
Location: SFO/SEA
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Posts: 3,405
Some things that pop into mind (not necessarily just for business, but good etiquette in general)
-Immediately put the cloth napkin on your lap when you sit down
-For business meals- food is never the most important thing. It's always secondary to the client
-Using the correct silverware for the situation (salad fork v. entree fork)
-Don't make stupid comments about the $5K bottle of wine on the wine list (happened at a dinner once). Comments like that make you sound uneducated and unrefined.
-Immediately put the cloth napkin on your lap when you sit down
-For business meals- food is never the most important thing. It's always secondary to the client
-Using the correct silverware for the situation (salad fork v. entree fork)
-Don't make stupid comments about the $5K bottle of wine on the wine list (happened at a dinner once). Comments like that make you sound uneducated and unrefined.
#9


Join Date: Oct 2004
Location: DFW
Posts: 8,233
Your customer orders before you do. Women order before men.
If you are a fast eater, slow it down and finish at the same time as the customer. It may be awkward for them to sit and finish their meal feeling they are being watched.
Don't take leftovers, ever.
If you are a fast eater, slow it down and finish at the same time as the customer. It may be awkward for them to sit and finish their meal feeling they are being watched.
Don't take leftovers, ever.
Last edited by thelark; Nov 6, 2007 at 12:26 pm
#11


Join Date: Jun 2001
Location: Houston, TX
Posts: 4,330
Why? I do it all the time. Seems wasteful to just throw the food away. I am not going to take food off someone else's plate to take home but so much of the time I am served huge portions and couldn't possibly eat it all. I won't do it on a sales call, but when taking out my client team members they never seem to mind. My clients just get excited that they are getting a free nice dinner. They know that I am expensing the dinner. Maybe it depends on the industry you work in.
#12
Join Date: Dec 2003
Location: LAX...Ex MAD Ex SJC Ex ORD
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Posts: 845
I pretty much take cues from the client. If he drinks heavily, I do as well. If he orders water, I do as well.
Again, you control cost by selecting the type of restaurant...be prepared for some clients to order from the top of the menu even if many people consider this tacky.
If I am the one being invited, I do everything in moderation, and the host usually follows suit.
Usually it is pretty clear who is paying before the event.
Again, you control cost by selecting the type of restaurant...be prepared for some clients to order from the top of the menu even if many people consider this tacky.
If I am the one being invited, I do everything in moderation, and the host usually follows suit.
Usually it is pretty clear who is paying before the event.
#13
Join Date: Jan 2006
Location: SZX/HKG/BWI
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Posts: 2,637
Don't eat anything messy such as ribs or chicken. Anything that you might need to touch with your hands for aid. Very bad impression waiting to happen there.
#14
Join Date: Jul 2007
Location: LAS
Programs: UA 1MM, Marriott Lifetime Plat, Southwest A-List Preferred
Posts: 2,846
I usually let the client pick out a bottle of wine. Ran into a situation where we ended up with a $600 bottle and he bought 3 $65 glasses of scotch as well. Certainly more than I was prepared to spend! This was however the exception, rather than the norm.

